Senior Staff Engineer, ServiceNow (HAM)

Experience level: not applicable.

REQUIREMENTS

• Experience - 7+ years

• Strong experience in ServiceNow ITAM, HAM,ITSM, and Integrations

• Hands-on experience in designing and implementing ServiceNow integrations

• Experience in ServiceNow Asset Management processes and best practices

• Experience in other modules like ITOM or CSM along with ITIL knowledge

• ServiceNow SPM certification is mandatory

• Strong understanding of ITAM, HAM, SAM, and ITSM modules

• Ability to translate business requirements into technical solutions

• Experience in developing and implementing technical solutions and performing integration testing

• Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS

• Strong problem-solving, communication, and stakeholder management skills

• Ability to work in a global delivery environment

RESPONSIBILITIES

• Work with the ServiceNow team to implement ServiceNow solutions across global locations

• Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM

• Design, develop, and implement ServiceNow integrations

• Understand business needs and align them with standardized processes and solution design

• Develop and implement technical solutions on the ServiceNow platform

• Perform component integration testing and ensure quality delivery

• Configure and customize ServiceNow applications based on business requirements

• Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS

• Collaborate with cross-functional teams to ensure successful project delivery

• Troubleshoot and resolve technical issues on the ServiceNow platform

• Ensure adherence to ServiceNow best practices and continuous improvement initiatives

• Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

👋🏼  We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.