Staff Data Engineer - Customer Signals & Instrumentation

MEET THE HIRING MANAGER

Hi, I'm Kim Beaudin, Development Manager at the company. For the last year I've been responsible for building the engineering side of the company's marketing platform from the ground up. Now we're building something new: a small, founding engineering team responsible for the company's customer data infrastructure.

The company is used by thousands of clinics and hundreds of thousands of practitioners every day — and we're growing. As we scale, the decisions we're making are getting more complex and higher stakes. Those decisions deserve a data foundation that's built for where we're headed, not just where we've been. We've done a lot with what we have. Smart people across engineering, BI, and marketing have built real value, but we've reached a point where event instrumentation, attribution, and identity resolution need dedicated ownership to take the next step.

This is a new, founding team within our Engineering org. The infrastructure that powers the company's customer decisions exists today, but it's been built incrementally, across teams, without dedicated ownership. Together, you'll assess what we have, help define where we're headed, and build the systems and standards that get us there. Some of what exists will stay. Some will be replaced. All of it needs a cohesive strategy.

The team owns the collection and delivery layer end-to-end, event pipelines, CDP tooling, and source integrations. Our scope covers schema governance, source management, instrumentation standards and infrastructure, identity resolution, attribution capture, and a lightweight review process before new events ship. You'll help set architectural direction, evaluate current tooling, define our data collection strategy, and build the systems that make it real.

If you've ever wanted to own the engineering foundation that an entire company's customer data insights runs on: assessing what exists, deciding what stays and what goes, and building the event pipelines, schemas, and identity resolution layer from the ground up. This is that opportunity.

WHAT IMPACT WE'RE LOOKING FOR YOU TO MAKE

• Own the how, not just the what: apply strong product sense to set direction, shape standards, and elevate execution.

• Build and maintain the company's customer data infrastructure end-to-end: the systems, pipelines, and source integrations that carry product and marketing events from collection to warehouse. Today there are multiple independently configured sources with different conventions; you'll bring consistency and reliability.

• Work directly with marketing, paid media, analytics, marketing operations, BI, and product as primary stakeholders, including on attribution questions, campaign tracking, conversion data, and the integrations that connect our marketing tools to the warehouse. The stakeholder surface is wide and cross-functional, and your ability to build trust across teams matters as much as your technical depth.

• Drive tooling strategy for the company's collection layer, including our CDP, event pipeline, and ingestion infrastructure. We currently run RudderStack and are evaluating the right long-term stack; you'll help determine what that looks like and build toward it while keeping the lights on.

• Establish instrumentation standards within engineering, product, and marketing, defining how product and web events are structured, named, versioned, and validated, while ensuring clean handoffs, shared standards, and alignment on what good data looks like at the company.

• Take ownership of identity resolution and attribution at the collection layer. A prospect's journey crosses multiple channels, domains, and touchpoints (including marketing pages, landing pages on third-party platforms, and a separate signup application), and that journey needs to stitch together cleanly so that funnel data is trustworthy and the company has a reliable picture of what's driving growth.

• Navigate the realities of consent-gated instrumentation. The company operates in healthcare, which means our tracking infrastructure interacts with PHI compliance requirements, consent management, tag management, and third-party marketing tools. You'll design instrumentation that works reliably within those constraints.

WHAT EXPERIENCE WE NEED

• You're comfortable leading and owning both the strategy as well as the execution: making the architectural calls, being the person other teams and leadership look to for direction on this domain, set standards that teams actually follow. You influence and drive strategy clearly across engineering, product, BI, marketing, and leadership.

• Experience evaluating or implementing Customer Data Platforms including migrating or consolidating existing tooling. Greenfield-only experience is not sufficient for this role.

• Experience with privacy-compliant tracking and consent management. You've worked with consent management platforms, understand how consent state affects data collection, and have designed instrumentation that holds up within those constraints, ideally including server-side tagging or tag management systems. Experience in healthcare or other regulated environments is a plus.

• Strong opinions (loosely held) on schema design, event taxonomy, and data quality. You've seen what happens when instrumentation is an afterthought, and you care about getting it right.

• Experience with identity resolution, attribution, or cross-domain tracking. You understand the complexities of stitching a user journey across systems and have ideas about how to make it less hard.

• Proficiency in JavaScript or TypeScript and SQL (required). Python is a strong asset. Familiarity with Snowflake, Looker, or similar warehouse and BI tooling is helpful; you won't own that layer, but you'll need a shared vocabulary with the teams that do.

• Comfort working with AI tools as part of your day-to-day workflow. We're a team that embraces AI to work smarter, and we expect the same from the people we hire.

If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

MORE ABOUT the company

The company is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at the company plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

The company is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on the company which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.

Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at the company.

COMPENSATION & BENEFITS

At the company, we believe in paying fairly, clearly, and for growth. Our salary bands are intentionally wide — reflecting the full journey someone takes in a role, with real room to grow as your impact deepens over time.

Most new hires join at the accomplished stage, with salaries above that typically reflecting existing team members who've made significant impact and built deep the company-specific knowledge. For this role, accomplished looks like:

• 🇺🇸 For candidates based in the United States, the annual salary range is USD149,600 - $233,800.

• 🇨🇦 For candidates based in Canada, the annual salary range is CAD152,000 – $237,500

This role also includes equity through our JSOP (the company Stock Option Plan). Our stock has grown 11x over the past six years, with three opportunities to exercise options along the way. The company was valued at $1.8B in May 2025, and with the backing of TCV [link for members] we have ambitious plans ahead.

You can explore our benefits package here: Canadian Benefits [link for members] · US Benefits [link for members]

We look forward to hearing from you.

The company takes job scams and candidate fraud seriously. The company will only contact you from an [link for members] [link for members] email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at [link for members] before sharing any personal information.