Staff Applied Scientist

TAKE YOUR CAREER TO NEW HEIGHTS WITH the company! 🚀✨

We’re hiring a Staff Applied Scientist to help build the knowledge and AI foundation behind the company’s products.

This role is for someone who has built knowledge graphs and AI agents in production and wants to own the science behind them. As a Staff-level scientist, you’ll also set technical direction, mentor senior talent, and shape how applied ML is done across the team.

This role requires close collaboration with teams across Canada, the UK, and India. To accommodate the time zone differences, you will be expected to work from 11 am - 7:30 pm IST.

This is a remote-first role where you can work from anywhere in India.

💻 WHAT YOU’LL BE DOING

Applied Science

• Design and build knowledge graphs that turn unstructured content into structured, reliable knowledge.

• Build agents and agentic retrieval systems that find, check, and use that knowledge.

• Use feedback from real users to keep knowledge accurate and improve results over time.

• Define how we measure quality, and use those measures to decide what ships.

Leadership & Collaboration

• Set technical direction and make build vs. buy calls on tools and approaches.

• Work with Product, Engineering, and other AI teams to turn research into features customers use.

• Mentor engineers and data scientists, and set the standards for how the team runs experiments and ships models.

✨ WHAT YOU’LL BRING TO THE TEAM

ML, NLP & Evaluation

• 8+ years applying ML in production.

• Strong background in NLP and LLMs. Experience with RAG is expected.

• Experience with finetuning LLM and classical ML is expected.

• Track record of designing evaluations and using them to decide what ships.

Knowledge Graphs & Agents

• 3+ years building knowledge graphs in production, including ontology design, information extraction, and entity resolution.

• Experience with graph databases (e.g., Neo4j) and query languages like Cypher.

• 3+ years building LLM-based agents in production, including planning, tool use, and orchestration.

• Experience making agents reliable through evaluation, guardrails, and human review.

Engineering & Leadership

• Strong Python and software engineering skills, with experience shipping ML services to production.

• Experience setting technical direction and mentoring senior engineers and data scientists.

• Ability to explain technical trade-offs in terms of customer value.

Nice to Have

• Experience with graph neural networks or knowledge graph embeddings.

• Published work or open-source contributions in knowledge graphs, information extraction, or agents.

WHERE YOU’LL WORK 📍

• This is a remote-first opportunity with the advantages of working flexibly across India.

• We are HQ’d in Canada, with established hub regions around the world where we hire from. Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇺🇲 US, 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru), and 🇬🇧 London.

• Our India/UK hub employees work according to the business hours stated in the job description above. This is intentionally designed to enable our global teams to have overlapping hours for collaboration.

• You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday

• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

WHY YOU’LL ❤️ WORKING AT the company

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice [link for members] for our 1:1s and performance conversations

• You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.

• We’ll give you a Claude account to experiment with, automate your routine tasks, and build tools so you can work smarter every day.

• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and company celebrations to celebrate the big wins and milestones as #oneteam!

• Our four Employee Resource Groups [link for members] offer opportunities for employees to learn and connect year-round.

• You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups.

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At the company, we leverage  artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI  serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both  an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions  solely made by our team. We continuously review and refine our hiring practices to align with  industry best practices and evolving legal guidelines

AI Usage in Interviews 🤖 The company interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, the company reserves the right to disqualify candidates from the interview process.

For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making.

The company is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team [link for members] should you require accommodations at any point during our virtual interview processes.