Sr Strategic Alliances Manager

The company is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at the company!

We’re looking for a Senior Strategic Alliance Manager to lead some of our most important technology partnerships and turn them into meaningful growth opportunities for our business, our partners, and our customers.

In this highly visible role, you’ll own the strategy and performance of a portfolio of strategic alliances, bringing together Product, Sales, Marketing, Services, Support, Finance, Legal, and Operations to drive shared priorities and measurable results.

You’ll be both a strategic relationship leader and business operator, building strong executive relationships while ensuring each partnership has clear goals, strong governance, disciplined execution, and a path to profitable growth.

What You’ll Do

• Own the strategy, business plan, operating model, and performance of assigned strategic technology partnerships.

• Translate company priorities into joint partner objectives, KPIs, investment plans, and actionable workstreams.

• Build and lead joint go-to-market strategies, including field alignment, enablement, demand generation, co-selling, and partner-funded initiatives.

• Partner closely with Product teams to align roadmaps, strengthen integrations and workflows, and identify opportunities that increase customer value.

• Lead monthly and quarterly business reviews, providing performance insights, recommendations, and clear follow-through on decisions.

• Establish and monitor KPIs across areas such as growth, retention, margin, adoption, pipeline, product delivery, and operational health.

• Build trusted relationships with partner executives and functional leaders, navigating escalations and securing commitments that advance shared goals.

• Identify new commercial, product, growth, and route-to-market opportunities within existing partnerships and develop the business case for investment.

• Orchestrate execution across Product Management, Product Marketing, Sales, Sales Engineering, Professional Services, Technical Support, Finance, Legal, and Operations.

• Monitor customer, market, and competitive trends and recommend adjustments to partnership strategy and investment.

• Partner with Legal, Finance, and Operations to manage contractual commitments, renewals, key milestones, and other time-sensitive requirements.

• Maintain clear partnership documentation and governance to ensure accountability, visibility, and consistent execution.

• Bring a strong, fact-based point of view and help senior stakeholders make timely decisions.

What We’re Looking For

• 5+ years of experience in strategic alliances, business development, partner management, product strategy, go-to-market, general management, or a related area.

• Experience managing strategic relationships and complex cross-functional initiatives within a B2B software or technology environment.

• Strong business acumen with the ability to approach a strategic partnership as a business, balancing growth, customer value, investment, and profitability.

• Experience turning strategy into coordinated execution across multiple teams and stakeholders.

• Strong understanding of B2B software go-to-market models, technology alliances, partner/channel ecosystems, and recurring revenue businesses.

• Ability to define and analyze KPIs, interpret business and financial performance, identify root causes, and recommend action.

• Executive presence with the ability to influence and align senior internal and external stakeholders without direct authority.

• Excellent communication, presentation, negotiation, program management, and problem-solving skills.

• Working knowledge of commercial agreements and an ability to partner effectively with Legal and other subject-matter experts on contractual requirements.

• Highly organized, proactive, and comfortable managing multiple priorities in a fast-moving environment.

• Bachelor’s degree in a related field or equivalent relevant business experience.

Nice to Have

Experience working within MSP, cybersecurity, IT management, or channel-led technology businesses is strongly preferred.

Work Environment

• Onsite, hybrid, or remote depending on location.

• Approximately 10–30% travel may be required.

The company is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. The company provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [link for members] or 1-800-671-6898.