Sr. Lead OBT Implementation Manager

About the company

The company is the AI-native platform for intelligent travel. For a decade, the company has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on the company's infrastructure. One system powers business travel, group travel, human agents, and AI agents.

That work has earned the company recognition as TravelTech's Reservation Platform of the Year (2026), a spot on Inc.'s Power Partners list (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

Join Our Journey at the company

At the company, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel easier to manage and better to experience.

The company is bringing its platform to the corporate-travel channel: travel management companies (TMCs) sign on, bring their corporate accounts, and book flights, hotels, and cars on the company, direct bill, and Flex built in. Every TMC we sign, and every corporate account behind it, has to be configured, trained, and taken through its first booking before any of that value shows up. That work is this job.

Your Mission

As Senior Lead OBT Implementation Manager, you'll own the path from signed agreement to live, booking TMC. You'll stand each agency up on the company (GDS credentials, agency profile, queues, agent access), configure their corporate accounts (travelers, departments, travel policies, direct bill, Flex, custom fields, rewards), train their agents, and hold the timeline across several activations at once. You'll be our first dedicated implementer, which means you define how the company implements TMCs: you build the playbook while you run it, set the standard for the implementers who follow you, and make sure the twentieth TMC goes live in a fraction of the time the second one did.

What You’ll Do

• Lead TMC implementations end to end: kickoff, discovery and scoping, project plan, risk log, go-live, and 30-day stabilization. Run several launches in parallel.

• Configure the platform for each TMC and its corporate clients: travel policy, approval flows, traveler profiles, display and content rules, the company-only rates alongside TMC-negotiated rate programs, and chain rate-access approvals.

• Own GDS readiness across Sabre, Travelport, and Amadeus: pseudo-city and agency setup, PNR structure, queue placement, profile sync, ticketing and mid-office handoff.

• Scope and deliver integrations: SSO, HRIS profile feeds, expense systems, duty of care, reporting and BI, commission tracking.

• Run UAT with TMC agents and corporate admins; triage defects with Product and Engineering; make the go/no-go call.

• Build the implementation playbook: standard timelines, configuration templates, UAT scripts, and migration runbooks for corporates moving from legacy OBTs or from the company self-serve onto the company OBT+.

• Train agents, admins, and travel managers; produce written and video collateral they can reuse.

• Feed the roadmap: document TMC requirements and gaps, and carry the implementation lens into product reviews.

• Support Sales on pre-sale technical discovery, RFPs, and implementation scoping for enterprise TMCs.

What You'll Bring to the company

• 7+ years in implementation, onboarding, or customer success, including time at a TMC or a travel technology company, and at least one role where you built the process rather than ran someone else's.

• Hands-on GDS experience in at least one of Sabre, Travelport, or Amadeus. Multi-GDS is a strong plus.

• Hands-on experience administering or supporting an online booking tool (Concur, Deem, Spotnana, or similar): profiles, policies, approvals, payment and billing setup.

• Strong written communication: you can turn a setup call into a reusable guide and a customer problem into a clear brief for Product.

• You've managed or mentored other implementers, or built an implementation function from the first hire.

• Comfort using AI tools to document, diagnose, and scale implementation content without sacrificing accuracy or depth.

Bonus points

• You've worked inside a TMC and know the account-manager and agent workflows from the inside.

• Experience with direct bill, central billing, or corporate card setup in a travel program.

• Background in meetings and events or group travel.

Applications for this role will be accepted through February 20 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

OTE Compensation

In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. In addition, all roles receive equity. Your recruiter will share your complete compensation package as you move through the process.

Total OTE Range (Base Salary + Variable)

$185,000 — $210,000 USD

The company Edge: Perks & Compensation

We believe in rewarding great work with great benefits

• Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.

• Benefits: Check out our full list at the company

• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more