Sr Business Effectiveness Manager, AI

Join the company that’s building the telemetry infrastructure for the AI era. At the company, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. The company is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Why You’ll Love This Role

The company is looking for a Senior Business Effectiveness Manager, AI to shape how a 1,000+ person, remote-first company maximizes its AI investments. You’ll lead the company’s approach to the business-critical knowledge AI relies on and to the use cases and solutions worth scaling company-wide. Partnering with the Sr. Manager, Business Effectiveness and leaders in every function, you’ll turn AI activity happening across the business into shared, reusable infrastructure that makes teams more effective.

As An Active Member Of Our Team, You Will…

Knowledge Strategy & Governance

• Set the company's knowledge strategy – define with function owners which knowledge is business-critical, then build and design a single source of truth for it.

• Ensure business-critical knowledge and content stay accurate and up to date, running a regular verification cycle and holding content owners accountable for updates.

• Partner with AI tool owners so business-critical knowledge is what AI references first, regardless of tool.

• Map the context layers forming across the business and set the strategy for connecting them, partnering with Data, IT, and Engineering to build where needed.

AI Use Case & Solution Strategy

• Identify and prioritize the company’s top AI use cases, make them easy to find and reuse, and lead the build of universal solutions where a high-value use case has no solution yet.

• Track what’s being built across the business and scale high-value solutions into company-wide infrastructure, including the process and verification standards for a shared skills and agents registry.

• Stay ahead of the AI landscape, translating emerging capabilities – new models, tools, and agentic workflows – into the company’s approach.

AI Activation & Impact

• Partner on the rollout of new company-wide AI platforms, making sure they connect to the company’s knowledge and existing solutions.

• Mobilize experts across the business to drive AI activation at scale, including running the company’s AI Champions Network.

• Track AI adoption, spend, and ROI company-wide, partnering with Finance and Engineering to give leaders clear visibility into what’s working.

If You’ve Got It - We Want It

• 10+ years in operations, strategy, or knowledge management roles, ideally at a tech company, with a track record of both setting strategy and seeing it through to delivery.

• Strong systems thinker who has built the programs, processes, and governance that turn fragmented, cross-functional work into scalable infrastructure.

• Solid grasp of knowledge architecture – how information should be structured, connected, and governed so it stays accurate and builds on itself. Experience with enterprise search platforms like Glean is a plus.

• Deep, hands-on AI fluency, including building your own agents and workflows, with enough technical depth to partner credibly with Engineering, Data, and IT.

• Proven ability to drive company-wide adoption without direct authority, including building and running champion or community networks.

• Experience defining adoption and impact metrics and using data to guide decisions and priorities.

• Strong executive presence, with the ability to build strategic business cases that earn buy-in from VP and C-suite stakeholders across competing priorities.

• Comfortable operating in ambiguity where the playbook doesn't exist yet, with experience in remote or distributed teams.

• Experience managing or mentoring a team is preferred but not required.

#LI-JB1

#LI-Remote

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.

In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the company Corporate Bonus Program.

In addition to a competitive salary, the company also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.

Base Salary Range

$175,000 — $225,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the company herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at the company .