Sr. Business Analyst, Salesforce

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Responsibilities

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Lead the planning and execution of business-critical technology projects, delivering them on time, within budget, and to a high standard of quality.

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Partner with Sales, Sales Ops, Finance, Legal, Product Management, Operations, Data, and Engineering to objectively assess business needs, gather feedback, and recommend effective solutions.

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Lead requirements sessions with business stakeholders, using creative tools and techniques to capture requirements and use cases.

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Translate business requirements into clear, detailed functional specifications and designs that support scalable technical solutions.

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Manage the delivery of Salesforce solutions, including configuration, customization, and integration with other systems, with a focus on our custom billing and revenue cycle applications.

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Develop and manage project plans, including timelines, budgets, resources, and risks, and report on progress, risks, and issues to stakeholders and senior leadership.

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Drive technical integration projects by identifying needs, securing commitments, tracking deliverables, and managing documentation and communication.

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Identify operational gaps and opportunities for process improvement and automation.

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Ensure projects comply with company policies, procedures, and standards.

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Troubleshoot and resolve issues reported by end users, and provide ongoing support

Qualifications

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5+ years of experience in enterprise systems or IT, delivering and supporting application services and managing revenue operations and finance technology projects.

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Experience implementing and supporting Salesforce Sales Cloud and Service Cloud, including configuration, customization, and user administration.

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Experience with order-to-cash processes, including Salesforce CPQ or Revenue Cloud.

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Experience with healthcare revenue cycle processes, including Billing, claims submission to health plans, denial management, and collections, ideally supported through Salesforce.

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Strong knowledge of sales, finance, and accounting processes and standards, including revenue recognition.

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Proven ability to elicit complex business requirements from both business and technical audiences, in settings large and small.

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Excellent project management skills, including the ability to manage multiple projects concurrently, work independently, and meet tight deadlines.

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Strong leadership and collaboration skills, with the ability to work effectively with stakeholders at all levels.

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Excellent communication skills, with the ability to present information clearly and concisely.

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A structured approach to problem solving: you quickly evaluate issues, identify root causes, assess impact, and develop action plans and resolution options.

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A strong drive to learn business processes deeply and apply that domain knowledge to your requirements.

Preferred Qualifications

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Bachelor’s degree in Finance, Accounting, Computer Science, Information Systems, or a related field.

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Salesforce Administrator certification or other Salesforce certifications.

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Scrum, Agile, or project management certification.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [link for members] For more information about how we use and retain your information, please see our Workforce Privacy Notice."