Sr. Benefits & HR Operations Analyst

Who we are

At the company, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.

Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.

We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At the company we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.

Want to make an impact? Join our pack and come work (and play!) with us.

To be eligible for this role you must be able to work remotely and reside only in the approved states of FL, GA, ID, NC, TX, WA & MI.

Your Responsibilities

HR Operations & Systems

• System Ownership: Support the administration and optimization of Workday and other HRIS tools; troubleshoot issues and ensure data integrity across the platform.

• Lifecycle Support: Execute the operational transactions of key employee milestones, including compensation adjustments, promotions, terminations, and onboarding.

• Data & Analytics: Design and maintain real-time dashboards; provide actionable reporting on turnover, headcount, and other key organizational metrics.

• Process Engineering: Develop Standard Operating Procedures (SOPs) and document workflows to scale HR operations effectively.

Benefits & Wellness Administration

• Program Management: Lead the day-to-day administration of global health and wellness programs, acting as the primary point of contact for employee inquiries.

• Financial Oversight: Execute the benefit reconciliation process and ensure accurate, timely processing of all carrier billing.

• Leave of Absence (LOA): Coordinate and track leave programs (FMLA, Disability, etc.) ensuring a supportive experience for employees and compliance with all regulations.

• Perk Optimization: Assist in the evaluation and rollout of employee perks to enhance the overall employee value proposition.

Compliance & Governance

• Regulatory Filings: Direct the preparation and submission of information required for EEO-1, ADA, FMLA, and Department of Labor audits.

• Policy Development: Draft or revise internal HR policies to ensure they remain current with changing local, state, and federal labor laws.

• Audit Readiness: Maintain rigorous documentation standards for OSHA and other governmental reporting requirements.

Your Qualifications

• Experience with Workday and other HR Systems such as absence management software, ticketing tools, etc.

• Demonstrated experience supporting corporate health and wellness benefits as well as leave of absence programs

• Strong mindset for continuous improvement, process streamlining, increasing efficiency and meeting or exceeding client expectations

• Proven project management and operations skills with demonstrated ability to manage global projects and initiatives

• Strong analytical and problem-solving skills with proven ability to organize and analyze data, using HRIS systems for reporting

• Ability to establish strong relationships and credibility at all levels and geographies throughout the organization and cross-functionally

• Comfort with ambiguity; ability to thrive in a fast-paced environment

• Broad knowledge of HR functional disciplines (e.g., organizational development, talent management, employee relations, staffing, and compensation/benefits)

• In-depth understanding of federal, state and local laws relating to HR

• A Bachelor's degree with 3-5 years of directly relevant experience in HR/Benefits Operations

Benefits of Working at the company.com

• Competitive compensation

• 401k match

• Long-term incentive plan with a company performance-based cash payout

• Flexible PTO

• Competitive benefits package, including medical, dental, and vision insurance

• Commuter benefits

• Bring your dog to work (and unlimited puppy time)

• Pet benefits, including $1000 toward adopting your first dog or cat

• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly

• Regular team activities performed in-person and virtually

Compensation

• In the greater Seattle area the first-year salary range is $91,485-$131,000. In Washington State outside of the Seattle area the first- year salary range is $83,168-$107,183. Additionally, the company offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees.

• The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.

At the company, we’re driven by seeing our people succeed and grow, while doing our jobs better than ever before. We believe the best business outcomes come from a diverse set of perspectives and we’re committed to promoting an inclusive, inventive, and fun environment with amazing employees. We welcome and encourage applicants from all backgrounds to apply.

The company is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, military or veteran status, sex, pregnancy, gender identity or expression, sexual orientation, marital or partnership status, genetic predisposition, or any other protected status in accordance with applicable federal, state and local laws.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.