Specialist Implementation Manager

Company overview

The company is a private-equity-backed leading SaaS EdTech company that has grown 4x in size in 3 years and has consistent industry-leading high retention rates. We serve front line educators with the only market disrupting open API single record architecture in the greater than $5B EdTech market. To date we have configured and deployed our product at over 1,000 leading private K-12 schools in over 20 countries.

Role summary

A Specialist Implementation Manager independently leads all aspects of successful implementations of the company software, with deep expertise in Student Billing and its connected modules. The role calls for a strong understanding of the company software package, excellent project management skills, and effective communication (written and verbal). Projects are executed on time and on budget, while fostering trusting relationships with implementing schools and their Business Offices. As team and customer needs evolve, the role will extend to other areas of the company platform.

This role is based in Australia and supports schools across the APAC region.

Job Responsibilities

• Guide customer implementation projects across one or more the company products, with a focus on Student Billing and connected modules. The process includes:

• Department discovery: working with the Business Office and other implementing departments to understand their workflows and needs, including how billing and fees connect to the rest of school operations.

• Platform transition options consulting: discovery-infused platform setup options presented, demoed, revised, and finally agreed upon.

• Change management: orchestrate successful change management, where tailored configurations are office-tested, revised, approved, and deployed, with extra care given to the Business Office's daily operations.

• Department workflow consulting: model and document the ways the school's different departments will use the company product(s) across their first operational year.

• Develop, coordinate, and execute project plans, task schedules, and resource activities to ensure on-time and effective project delivery

• Work with the Lead Project Manager to build Business Office implementation plans tied to Student Billing and connected module configuration

• Advise Business Offices on how their billing setup connects to their chart of accounts, general ledger, and wider accounting processes

• Lead direct training engagements for multiple school departments, and ensure school personnel complete required self-paced trainings

• Collaborate with internal and external stakeholders to ensure all phases of the implementation are executed as necessary

• Act as an internal subject matter expert for Student Billing, coaching other Implementation Managers and helping build their billing consulting skills

• Develop tailored support handoffs after go-live and contribute to internal documentation and best practices for Student Billing and connected module implementations

• Gather client feedback and work with internal teams to improve the implementation process and product offerings

Requirements

• Bachelor's degree or equivalent experience

• 2+ years of experience in technical project management, implementing the company, or other SaaS-based software solutions, ideally including finance or billing systems and data conversion

• Experience working in or with an independent school Business Office a plus

• A solid understanding of accounting fundamentals, particularly as they relate to billing: the accounting equation; the chart of accounts; the general ledger and journal entries; accounts receivable and cash processing; reconciliations; period-end and financial year-end closing; and standard financial reporting (balance sheet, trial balance, profit and loss)

• Excellent written and oral communication skills, including comfort with public speaking, presentation delivery, and presenting to finance leaders such as Business Managers and Finance Managers

• Ability to make complex decisions and recommendations under limited direction, using a high degree of initiative and independent judgement

• Ability to learn complex, enterprise-level software systems at a level that supports teaching others

• Ability to multi-task in a fast-paced environment

• Problem-solving skills with ability to perform root cause analysis

• Highly organised, with the ability to self-manage in a remote environment

• Ability to travel up to 15% of the time, primarily within Australia and New Zealand

Benefits

The best tools to get the job done!

When you join the company, you get a Macbook Pro, and assistance in your home set up.

Growth opportunities!

The company is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Parental leave policy

As part of the company parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (the company) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The company team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.