Solutions Engineer

We’re looking for a Solutions Engineer to join our growing team and serve as the technical bridge between our CAD/CAM product and the custom manufacturers who depend on it. You’ll partner closely with Sales to bring the power of CAD/CAM-driven manufacturing to life for prospects and customers, while also connecting the dots to the broader the company suite of solutions.

This role sits at the intersection of design, engineering, and production. You’ll translate complex technical capabilities into clear, real-world outcomes that help custom millwork shops understand how CAD/CAM can transform their workflows from design through CNC output. If you’ve lived in the world of millwork, cabinetry, or custom manufacturing and love helping others see the “aha moment,” this role is made for you.

This is a fully remote role, and candidates can be based anywhere across North America.

What You’ll Do

• Partner with Sales to own the technical pre-sales cycle for CAD/CAM, from discovery through close, including articulating how CAD/CAM fits within the broader the company ecosystem

• Lead tailored product demonstrations that showcase CAD-based design, engineering, and manufacturing workflows, making complex capabilities feel intuitive and tangible for prospects

• Translate customer requirements into scalable CAD/CAM solutions (libraries, automation, production outputs)

• Guide prospects through how CAD/CAM supports engineer-to-order and custom manufacturing environments

• Support technical validations, proof-of-concepts, and complex deal cycles

• Collaborate with Product and Engineering to align customer needs with product capabilities

• Serve as the voice of the customer internally, channeling feedback on trends, gaps, and opportunities to Product, Engineering, and Sales leadership

• Continuously refine demo environments, including libraries, renderings, and manufacturing outputs

• Represent the company at industry trade shows, conferences, and customer events (e.g., Closets Expo, Wood Pro Expo, IWF, and regional events)

• Contribute to the company’s education mission by supporting education sessions, webinars, and Lunch & Learn events as a subject matter expert

• Background in the architectural millwork, casework, or cabinetry industry (shop floor, engineering, estimating, or production management) strongly preferred

• 3+ years of experience in Solutions Engineering, Sales Engineering, or technical consulting within a manufacturing software or CAD/CAM environment preferred

• Natural ability to build trust and rapport quickly with shop owners, engineers, and production managers

• Consultative, problem-first mindset: you ask the right questions, uncover the real bottleneck, and connect it to a practical solution

• Hands-on experience with CAD/CAM software (Toolbox, libraries, post-processors) and/or other CAD/CAM-based systems

• Thrives in a high-accountability, fast-moving SaaS environment. You own outcomes, not just tasks

• Ability to demonstrate and explain parametric design, product libraries, and production outputs

• Exceptional communication and presentation skills. You can make a CNC post-processor sound exciting to a room full of shop owners

• Willingness to travel up to 25% for trade shows, customer visits, and team events

All your information will be kept confidential according to EEO guidelines.

Why the company

We hire for how people show up, not just what’s on the resume. Here’s what that looks like day to day:

• Voice of the Customer. It starts and ends with the woodworker. We build for the people running the saws.

• Education. We listen, learn, and teach. Curiosity is part of the job description.

• Agile as Hell. Fast improvement beats delayed perfection. Try it, learn, ship the better version.

• Transparency. We share what we know, say the hard thing kindly, and earn trust the honest way.

• Problem/Solution. We run toward problems, not around them.

• Quality. We deliver as if we’re the ones on the receiving end.

The result is a remote team where ideas get heard, ownership is real, and good

Compensation and location This is a remote role open to candidates living in Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming. We pay competitively based on experience, skills, and market data, plus benefits, and your recruiter will share the range for this role in your first conversation.

AI in our hiring process We may use AI tools to help organize applications. A person reviews every application and makes every hiring decision. Feel free to use AI to polish your resume, but keep your answers your own and leave it out of live interviews unless we invite it.

Accessibility Need an adjustment at any point in the process? Tell us and we’ll make it work, in line with applicable laws. This role is computer-based, with regular screen time and communication through digital tools. Email [link for members]

Equal opportunity Great work comes from different perspectives. The company is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other characteristic protected by law.

Recruiting scams the company will never ask for payment, banking details, or equipment purchases during hiring. Every offer comes from an @the company.com email address.

The company is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.

What truly sets the company apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, the company is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.

As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.