Solutions Engineer, Canada

About the company

The company is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, the company gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, the company is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers the company’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, the company continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role

The company is seeking a Solutions Engineer to help enterprise customers in Canada connect complex business and technical challenges to practical outcomes with the company. You will partner with Account Executives across the sales cycle, leading discovery, tailored demonstrations, technical evaluations, security conversations, and business-value discussions.

You will

• Partner with Account Executives to navigate complex, multi-stakeholder deal cycles, including executive stakeholders.

• Lead technical discovery with customers to understand business goals, workflows, technical requirements, stakeholders, and success criteria.

• Create and demonstrate tailored customer environments based on industry, line of business, and customer use cases.

• Plan and manage technical proofs of concept (POCs), aligning scope, success criteria, and next steps with customers.

• Lead customer-facing technical discussions, including security conversations, to address questions and build confidence in the company’s security posture.

• Work cross-functionally with Product and Engineering to relay customer feedback, support customer requests, and represent the voice of the customer.

• Develop ROI analyses, business cases, and presentations that connect technical fit to customer outcomes.

About you

• 5+ years of experience in Sales Engineering, Solutions Engineering, or Solutions Consulting at a SaaS company.

• Bachelor’s degree in Computer Science or a related field.

• Demonstrated experience partnering with Account Executives on technical sales cycles with enterprise customers.

• A consultative approach to solving customer business challenges, with a track record of addressing technical and security objections.

• Familiarity with at least one major cloud environment (GCP, AWS, or Azure).

• Proficiency in Python or Java.

• Ability to configure, monitor, and maintain API-based integrations.

• Excellent written and verbal communication skills.

• A motivated, self-starting approach and the ability to thrive in a fast-paced, collaborative team environment.

Location

• This role is remote and must be based in Canada.

Compensation & Benefits

The standard on-target earnings (OTE) range for this position is $135,000–$190,000 annually (USD). Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.

When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-REMOTE

AI-First Mindset at the company

At the company, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior the company experience isn't required.

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