Solutions Advisor, Legal Ops

The company [link for members] is the legal intelligence platform built for in-house legal teams and companies. Your decisions shape the product, your impact is immediate, and you own your work from day one.

More than 2,100 companies [link for members] run their legal work on the company, including 300+ public companies, 75+ unicorns, and teams at Nestlé, Hitachi Digital, Lockheed Martin, Miro, Bass Pro Shops, Riot Games, SKIMS, Liquid Death, Vercel, TIME, and Post Holdings. The platform holds an 80 NPS, more than double the B2B SaaS industry average, reinforcing the company as the leading legal AI platform for companies of all sizes.

The company has doubled ARR in six months. We won #1 Highest Customer Satisfaction [link for members] at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:

• 📈 1% Better Every Day: small, compounding improvements across everything you ship.

• ❤️‍🔥 Customer Obsession: start with the customer and work backward.

• 🚀 Ship Today: bias toward action and iteration over perfection.

• 🧗 Find a Way: resourcefulness and ambition over constraint.

• 🤝 Care: be direct, like an honest friend, even when it’s uncomfortable.

• 🎯 Own It: full accountability, proactive communication, and attention to detail.

OUR SOLUTIONS ORGANIZATION

The Solutions Org is the strategic bridge between our technology and our customers. We are hiring across two dedicated tracks (all of which include teaching our Academy classes). Please indicate your preferred track when applying:

• Go to Market: This team partners directly with the sales organization to drive revenue by demonstrating the company’s value in complex, high-stakes environments. You will serve as a subject matter expert on pitches across all client segments, tailoring and providing product demonstrations to specific legal workflows and prospect needs.

• Forward Deployed: This team focuses on the long-term lifecycle of the customer, driving retention, high-touch product adoption, and consultative workflow design. You will own implementation and ongoing technical/strategic customer support, handling consultative problem solving like custom prompt engineering, playbook creation, and workflow optimization.

• Academy: This team owns the educational engine of the company, creating industry-leading Legal AI content and managing the logistics of our instructional offerings. You will act as a dedicated owner of all Academy course content, building new classes and refining existing materials to ensure content scales alongside product releases.

WHY WE NEED YOU

At the company, we're redefining how legal teams work with the power of AI. As a Solutions Professional, you'll be at the forefront of this transformation — blending your legal expertise or legal operations background with cutting-edge AI to help customers unlock entirely new ways of working.

In this role, you'll draft powerful AI prompts, partner directly with customers to solve their most pressing workflow challenges, and teach courses that inspire and equip legal professionals to embrace AI in their practice. Your impact will be direct and measurable: driving adoption, shaping product direction, and building the skills and confidence of our users.

This is a unique opportunity to help define the role of AI in law, working at a fast-moving startup with clear product-market fit, a world-class team, and customers who say they can't imagine their lives without the company.

WHAT YOU'LL DO

• Analyze and optimize legal processes using data-driven insights and metrics to demonstrate ROI and efficiency gains.

• Draft high-impact AI prompts that solve real-world legal problems and demonstrate value across industries and practice areas.

• Curate a library of sample prompts and outputs to showcase the versatility of the company to both prospects and customers.

• Partner with in-house legal teams to deeply understand their workflows (research, contracts, diligence, document analysis, compliance, etc.) and design practical AI-powered solutions.

• Act as the Voice of the Customer by sharing insights with Product, ensuring features evolve to meet real-world legal needs.

• Lead prompting workshops and training sessions to boost customer adoption and confidence in using AI effectively.

• Position the company as the trusted legal AI partner by bringing credibility, expertise, and empathy to every interaction.

REQUIRED EXPERIENCE

• 4+ years of in-house work experience. JDs with legal operations experience strongly preferred, though non-JD candidates with a deep understanding of in-house legal operations processes will be considered.

• Strong background in legal metrics and process optimization — experience measuring legal team performance (KPIs/SLAs), workflow efficiency (process standardization, benchmarking, etc.), and operational improvements.

• A genuine passion for AI — you already use it and love experimenting with it

• Proven ability to learn quickly, think critically, and apply knowledge creatively

• Hands-on experience with legal tech tools (e.g., CLM, automation, analytics platforms, or other legal software).

• Excellent client-facing skills: empathetic, proactive, and able to manage multiple priorities.

• Strong written and verbal communication, with the ability to explain complex ideas clearly.

NICE TO HAVE

• Experience designing or teaching training programs, workshops, or courses.

A NOTE ON PACE

We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.

HOW WE WORK TOGETHER

The company is a distributed company with team members across North America, and soon Europe. We believe that because our business is AI, human connection matters more, not less. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. If you’re in a location without an office, expect up to 10% travel (and more for customer-facing roles).

Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays. As we grow, we plan to establish permanent offices in more hub cities [link for members] and we will look to our team members to help build that in-person culture. We currently hire across the United States and Canada.

PERKS & BENEFITS

We proudly offer the following benefits for our full-time employees

🏥 Medical, Dental & Vision — Comprehensive coverage for you and your family

❤️ Life & Disability Insurance — Added protection when you need it most

💰 Retirement Plan — Plan and save for your future

👶 Parental Leave — Time to focus on what matters most

📚 Continuous Development — Up to $3,000/year for job-related learning & development

🍽️ In-Office Meals — DoorDash credits for breakfast, lunch & dinner

🌴 Paid Time Off — 15 PTO days + 5 sick days, with opportunities to accrue more

🎉 Company Holidays — 15 company holidays + 3 additional “Me Days”

💻 Home Office Setup — $500 for new hires to build out their workspace

📱 Cell Phone Reimbursement — $50/month toward your phone bill

🚚 Relocation Support — Assistance to help make your move easier

EQUAL OPPORTUNITY EMPLOYMENT

The company is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. The company is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI

FRAUD NOTICE TO the company APPLICANTS

To protect yourself against phishing and recruitment fraud, please note that the company only accepts job applications through our official careers page at [link for members] [link for members] and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from the company team member with a [link for members] [link for members] or [link for members] [link for members] email address.

The company will never

• Refer you to external websites to apply

• Conduct interviews over email, chat platforms, or messaging apps

• Ask you to provide payment or purchase equipment

• Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples of fraudulent email addresses

• [link for members]

• [link for members]

• Any email address ending in [link for members] [link for members] [link for members] [link for members] or other free email services

If you are contacted by someone claiming to be from the company via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.