Solution Deployment Manager (m/f/d)

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the the company platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define the company platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits.

Within 1 month, you will

• Become a Trello expert through our onboarding process

• Understand our product offering through training

• Master our platform and be able to support clients on basic requests through ticketing

Within 3 months, you will

• Start to onboard your own new clients:

• Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to support

• Host functional and technical workshops with clients to support them in their platform customization and structuring

Within 6 months, you will

• Ensure the smooth the company platform deployment for new clients

• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment  & troubleshooting

• Be able to pitch the value of the the company platform

• Develop repeatable and scalable processes to improve project quality and delivery

Within 12 months, you will

• Onboard another Solution Deployment Manager

• Contribute to our knowledge base to share best practices and lessons learned

• Work with our partner ecosystem to strengthen the services proposed to our clients

The Skills Set

• Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant)

• Previous deployment experience of SaaS products, ideally HR related

• Project management skills

• Understanding and experience working with APIs, SSO configuration & troubleshooting

• Solution-oriented, client-first mindset in everything you do

• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders

• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations

• Fluent German, very good English proficiency (level B2)

• Enthusiasm for our culture: [link for members]

Interview Process

• Phone Screen with our Talent Acquisition Manager

• Discovery Meeting with Solution Deployment Manager Coach

• Case Study with the Coach and a Solution Deployment Manager

• Clarification Meeting with a future team colleague

• Culture Fit Meeting with our Chief HR Officer

• Offer !

⇾ Get ready using our Knowledge Base:  [link for members]

What We Offer

• Compensation: Package includes base salary, a variable component and equity 📈

• Benefits: Work From Home perks, medical insurance, 1 month parental leave for the second parent.

• Balance : Flexible hours, full remote work possible anywhere in Germany 🏠. Working remotely from outside Germany is also possible, subject to some conditions (tenure, performance, destination, length, etc.) and the approval of our Remote Committee 🌍

• Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact

• Corporate Social Responsibility : Review our CSR Charter: the company.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: [link for members] & find out more about the teams, product and processes  [link for members] 🚀👩🏻‍💻🏆

#LI-JS

Who We Are

The company enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. The company is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

The company powers the future of work at 1,700 organizations. Founded in 2013, the company has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, the company believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, the company is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!