Solution Delivery Engineer

The company is the leading technology platform for home and community-based care. Founded in 2008, the company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

As a Solution Delivery Engineer, you are responsible for successful design, integration, configuration, and delivery of technical solutions to customers.  You will deploy new & existing capabilities and solutions to providers, payers, states, and partners, to facilitate seamless data exchange across the homecare ecosystem delivering the right information to the right people at the right time to drive differentiated clinical and financial outcomes.  You will be responsible for establishing project plans, communicating status updates, developing and testing the solution, as well as troubleshooting and solution iteration throughout the project lifecycle. The Solution Delivery Engineer plays a crucial role in ensuring that technical solutions meet client expectations and drive improved performance. The ideal candidate will have a strong background in healthcare and/or Medicaid homecare, revenue cycle operations, and standard interoperability data exchange formats (e.g., X12, HL7, APIs).

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.

Essential Job Duties

• Collaborate with Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners

• Designing and deploying solutions in customer environments, ensuring they function correctly and meet performance standards

• Conduct tests to ensure that the solution works as intended and troubleshooting any issues that arise

• Create detailed documentation for the solutions, including user guides and technical specifications if necessary

• Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance

• Identify opportunities for process improvement to increase throughput and enhance quality

Other Job Duties

• Other duties as assigned by supervisor or the company leader.

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor’s degree or equivalent experience

• 2+ years’ experience with complex customer implementations & system integration

• Excellent verbal, written and interpersonal communication skills

• Highly engaging and collaborative style in working cross-functionally

• Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams

• Strong troubleshooting skills; be able to quickly analyze and resolve issues

• Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards

• Ability to work well in a team environment and contribute to collective goals.

• Adept at prioritizing tasks and managing multiple projects simultaneously.

• Thinks creatively, highly driven, and self-motivated

• Quick learner who thrives in a dynamic and fast-paced environment

• Strong writing skills for creating clear documentation

• Willingness to learn new technologies and adapt to changing project requirements.

• Experience with Jira, ticketing supporting system, preferred

• Experience with Healthcare interoperability standards (e.g., X12, HL7, APIs), preferred

• Knowledge of APIs, web services, and integration tools.

• Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred

The base salary range for this US-based, full-time, and exempt position is $90,000-105,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the the company core values.

This is a benefits-eligible position. The company offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

The company is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.