Solution Architect, AI

About Us

At the company, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, the company delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust the company to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, the company is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

We are seeking a Solution Architect to join the company AI team within our Professional Services organization. Operating with a high degree of autonomy, you will lead the practical application of advanced AI technologies within the legal sector, helping to define and establish new industry standards.

You will direct the end-to-end implementation of the company AI for our clients, which includes designing custom agent workflows on the Salesforce platform, providing strategic guidance to clients, and executing successful deployments. While collaborating closely with a Project Manager, you will maintain complete ownership of the technical solution, including the system architecture, configuration, and final project outcomes.

You will

• Demo the company AI capabilities to clients and prospects, tailoring demonstrations to their specific legal workflows and use cases.

• Lead discovery sessions to solicit and document client requirements, translating them into detailed solution designs.

• Build and deploy custom AI agent workflows on the company AI’s Salesforce-based framework, owning configuration from design through go-live.

• Serve as the primary technical advisor to clients on the company AI capabilities, best practices, and product roadmap.

• Work closely with your Project Manager to scope, plan, and deliver AI implementations on time and within budget.

• Partner across Sales, Engineering, and Customer Success to align on client needs, surface feedback, and drive successful outcomes across the full client journey.

• Define success metrics for each deployment and drive adoption to ensure clients realize measurable value.

• Document solution designs, configuration decisions, and implementation guides for client and internal use.

• Collaborate with the company’s product and engineering teams to surface client feedback and influence the AI roadmap.

You have (required)

• 4+ years of Salesforce implementation experience, with advanced mastery of Salesforce Flows and modern automation tooling.

• You’re a trusted advisor to clients — not just a technical resource. You’re equally at home walking a C-suite executive through a complex AI architecture and translating that same concept for a non-technical end user.

• Proven capability to own a technical workstream end-to-end — from requirements to delivery — with minimal oversight.

• Experience in a professional services, consulting, or client-facing implementation role.

• Experience designing and deploying AI agents, or automated workflow solutions in a client-facing role.

• Hands-on experience with LLM-based tools, prompt engineering, and agent orchestration frameworks.

• Strong understanding of the Salesforce data model, security architecture, object relationships, and platform capabilities.

You have (nice-to-have)

• Experience with the company or other legal operations platforms.

• Familiarity with law firm workflows: intake, matter management, billing, and document generation.

• Salesforce Certifications: AI Specialist, Administrator, Platform App Builder, or Consultant.

Disclosure

This job is fully remote, with the exception of employees living in New York City and New Jersey. Our NYC/NJ employees adhere to our hybrid schedule, which involves working in our Manhattan office 6 days a month.

The estimated base salary for this role is $120,000. You may also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.