Software Solutions Engineer

About the company

The company builds mobile and web technology that makes freight move faster. Our platform is used by warehouses, distribution centers, and carriers to streamline check-ins, appointments, dock scheduling, and driver workflows.

About the Role

Our enterprise implementations often call for digitizing paperwork processes within the client’s mobile app. Our Solutions Engineers will possess the technical aptitude to build these digital workflow schemas through the company’s internal tools. Our ideal candidate has a passion for logistics and technology along with a history of providing a superior client experience. You’ll be expected to display a strong sense of self-reliance as well as the ability to collaborate with internal the company teams such as Deployment Managers, Customer Success, and core Software Engineering. If this sounds like you, let’s chat!

You will work closely with the company’s Software Engineers and Deployment Managers in a coordinated and collaborative customer deployment experience ensuring that the company and our customers' technical integration is aligned. This approach ensures that all aspects of the customer deployment are completed so that the training, on-boarding and go-live components of the customer implementation are successful.

What You'll Do

• Engage with our customer's business and technical resources to fully understand their project goals, objectives and success criteria as part of each project implementation engagement

• Build workflows and automate tasks for customers leveraging a combination of scripting languages, JSON, and the company’s internal tools

• Setup and configure the company according to customer's business and technical needs

• Triage any deployment or integration issues quickly, leveraging resources from across the company as needed

• Participate in and drive technical discovery sessions to deliver technical integration solutions for our customers

• Hone your expertise on the company deployments and be the point person to help guide product implementation feedback and learnings within the company

• Be a key player in coordinating project implementation plans, timelines, schedules and develop strategy around customer deliverables

• Gather customer product feedback and communicate with product management and engineering to shape product roadmap development

• Coordinate with internal the company resources from Sales, Engineering, Product and Customer Success to ensure customer business and technical requirements are correctly understood and mapped to product capabilities and future roadmap investments

• Be the voice of our customers’ technical needs and issues internally, across departments and work with product management to identify, drive and prioritize improvements in product offerings, processes, systems and tools

What We're Looking For

• Previous experience in a software engineering, web development, client consulting, or technical implementation role

• Demonstrated ability in implementing SaaS software applications and/or providing technical implementation services leveraging basic programming such as SQL and JavaScript

• Genuine passion for delighting customers, and for building and maintaining strong relationships with a diverse set of internal and external stakeholders, from engineering, product, marketing, etc

• Great communication skills - able to provide clear and concise guidance through emails, over the phone, or in person, with a casual and confident tone

• Excellent organization, project management, time management, and communication skills

• Quick learner, able to fully grasp technological detail as well as high-level business concepts

• Able to gain consensus and get business and technical teams to work together toward timely issue resolution

• A strong awareness of business processes and ability to translate business processes into enterprise application implementations

• Effective team player dedicated to continuously improve upon our process of advocating for the customer

• Demonstrated ability to collaborate and build strong relationships with customers at all levels

• Comfortable and willing to do occasional travel to engage on-site with customers where needed

Benefits

• Employer-sponsored medical, dental, vision, 401K, life & disability insurance

• Flexible paid time off and observed federal holidays

• Stock options

• Parental leave of absence

• Competitive stipend

• Flat org structure, offering startup growth and learning paths

Salary Range

$110,000 - $130,000 USD

Your compensation may be based on several factors, including education, work experience, and region.