Software Onboarding Manager, B2B E-commerce (Brazil Remote)

About the company

We believe happy customers make the best marketers.

That’s why we built the company – the customer marketing platform that creates stronger connections between consumers and the brands they love.

Using the company, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximising lifetime value.

Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 19,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.

Position Summary

As an Enterprise Onboarding Manager, you will set the company's most strategic brands up for long-term success. You will own each launch from the moment the deal closes to the handoff to Customer Success: turning the brand's goals into a clear launch plan, guiding them through setup, integrations, and go-live, and making sure they see value quickly.

This is an individual contributor role. You will pick up the momentum Sales has built, and you will work hand in hand with Solutions Engineering, Support, Customer Success, and Account Executives. The first impression you create sets the tone for the whole relationship.

How you'll create impact

Own the enterprise launch from kickoff to go-live

Be the dedicated lead for each new enterprise brand, from sales handoff to go-live, keeping the plan, timeline, and expectations clear

Turn each brand's goals into a launch plan across Reviews, Loyalty, Referrals, Quizzes, and Surveys, tailored to their business, tech stack, and retail calendar

Run several complex launches at once, clearing blockers early so brands go live on time and on brand

Design programs that deliver value fast

Advise each brand on how to set up their programs, and guide them through data migration, theme customization, and integrations with their tech stack, including Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive

Work with Solutions Engineering on custom builds and APIs, writing clear requirements so the work lands right

Train brand teams to run their programs with confidence, and make sure every brand reaches first value by the go-live date

Partner across the business

Work with Sales before close on scope and timelines, and join late-stage calls where trust in our onboarding matters

Hand off each brand to Customer Success with a clear summary of goals, stakeholders, and next steps, and flag growth opportunities across the suite

Give Product feedback on gaps you see during enterprise launches, and partner with Marketing on customer stories

Keep raising the bar on how we onboard

Build templates, checklists, and playbooks for enterprise launches, so what works for you becomes how the team works

Become a deep expert on the company platform and the ecommerce tools brands use alongside it, and share what you learn with the team

What we need from you

5+ years in customer onboarding, implementation, or project management at a B2B SaaS company, ideally with ecommerce brands or marketing and retention tools

A track record of leading complex, multi-stakeholder launches for larger customers, on time and to a high standard

Strong project management and organisation: you can plan, track, and prioritise many moving parts across many launches at once

Technical comfort: the words CSV, HTML, and APIs do not scare you, they excite you

Knowledge of ecommerce tech stacks and metrics, such as conversion, AOV, and repeat rate

Confidence working with senior marketing and ecommerce stakeholders, and the assertiveness to drive action plans to completion

Excellent written and verbal communication, and a resourceful, positive, resilient approach when launches get complicated

Bonus: familiarity with Shopify (especially Shopify Plus), Klaviyo, Google Shopping, and headless or custom storefront setups

1-Month Success Markers

You've completed onboarding, earned the company Product Expert certification, and can confidently demo all five the company products

You've shadowed enterprise launches from kickoff to go-live and are running your first launches with support

You understand the ecommerce industry and the brands we work with well enough to hold a credible conversation

6-Month Success Markers

You've led multiple enterprise launches from kickoff to go-live, on time and to a high standard

Every launch has a clear plan, named stakeholders, a go-live date, and a clean handoff to Customer Success

You've built strong working relationships with Solutions Engineering, Account Executives, and Customer Success, and contributed templates the team is using

1-Year Success Markers

You consistently launch enterprise brands on time, and those brands describe the experience as smooth and well run

The brands you launched are healthy, growing accounts, with clear growth plans handed to Customer Success

You're the go-to resource inside the company for complex enterprise launches, and your playbooks are part of how the team works