Software Implementation Engineer

Basic Function

The Software Implementation Engineer is responsible for the technical onboarding of clients onto the company’s digital banking platform. This includes configuring platform features, supporting data conversion, and working with clients to customize the platform using the company’s SDK. From implementation kickoff through production launch, this role collaborates with both clients and internal teams to ensure high-quality, timely deployments. The Software Implementation Engineer plays a key role in troubleshooting, supporting production operations, and helping ensure long-term platform reliability and client satisfaction.

Essential Functions, Responsibilities,

• Configure platform features during and after implementation to meet client-specific requirements and support smooth transitions to production.

• Serve as a technical advisor during the implementation lifecycle, working closely with internal teams and client stakeholders to provide best practice guidance and technical expertise.

• Support and execute data conversion tasks, including transformation, validation, and import activities for client launches, vendor transitions, or M&A integrations.

• Troubleshoot and resolve implementation-related technical issues, ensuring minimal impact to timelines and production stability.

• Collaborate cross-functionally with Engineering, Product, Services, and Support to address integration concerns, client feedback, and solution alignment.

• Contribute to production operations, investigating and resolving client-reported issues post-deployment to ensure platform reliability.

• Write clean, maintainable, and testable code using internal SDK tools to support customizations, configuration scripts, and data workflows.

• Maintain accurate implementation documentation, including task tracking, configuration details, and operational handoffs.

• Participate in continuous improvement initiatives, sharing insights and suggesting enhancements to tools, processes, and standards.

• Perform other duties as assigned

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear

• Specific vision abilities required by this job include close vision

• Ability to occasionally lift/move up to 25 pounds

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department

• Other physical activities may be required to support business operations.

Position Specifications

Education

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or an equivalent combination of education and experience.

Experience

• At least 3 years of professional software engineering, backend development, or related technical engineering experience.

• At least 1 year of technical software implementation experience preferred, ideally within digital banking, FinTech, or SaaS environments.

• Hands-on experience with SQL and relational databases for data transformation and system configuration.

Knowledge, Skills, & Abilities

• Familiarity with cloud-native technologies including AWS, Docker, Kubernetes, and Kibana.

• Understanding of microservices architecture and its application in scalable enterprise platforms.

• Strong problem-solving and analytical skills, especially in time-sensitive client environments.

• Excellent written and verbal communication skills; capable of working with both technical and non-technical stakeholders.

• Ability to work independently, prioritize competing demands, and manage multiple client projects simultaneously.

• Adaptable in dynamic environments and comfortable with ambiguity, shifting timelines, or evolving client requirements.

Travel

• Minimal, generally 12 days or less per year, ~2X team get togethers a year.

LIFE AT the company

The company is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base — and as a 100% cloud-native company, we're purpose-built to unlock the full advantages of the cloud for financial institutions and their users.

At the company, we thrive on curiosity and innovation. Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas. These values shape a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered every day. We encourage our team to explore, experiment, and challenge the status quo — because continuous improvement isn't just a goal, it's how we operate.

Benefits include: We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave. We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend. Additional details are provided during the interview process.

The company is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis. For more information, visit the company [link for members]