Software Development Manager - Growth

ABOUT THE ROLE

Hi, I'm Vivek, and I lead Product Growth at the company. I've spent the last decade building and scaling growth engines at high-growth companies, and I joined the company this year to build our first dedicated Growth group. I care about teams that stay close to the customer, ship often, and learn from every release so we can build things clinics couldn't have asked for yet.

Our mission is Activation. Most clinics set up the company on their own, and those first weeks shape everything that follows. When a clinic gets up and running early, it tends to stay with us for years, and when that early experience is right, the company grows. It's one of the most important problems in the company, and we're giving it a dedicated team with one clear outcome. The work spans improving the onboarding clinics use today and building a brand new agentic onboarding experience alongside it, for tens of thousands of clinics that each run a little differently.

That's where you come in. I'm looking for an AI-first Development Manager to lead the developers on this team, with product, design, and data right beside you. You build with AI, you stay close to the architecture and the code, and the people around you get better at building with AI because you're there. You have opinions about what an agentic world could do for practitioners, and you want to test them with real clinics.

If leading a team that ships every week and watches clinics get going because of it sounds like fun, I'd love to meet you.

WHAT IMPACT WE’RE LOOKING FOR YOU TO MAKE

• Lead and grow a team of developers, coaching each person on their technical and professional skills so they keep building their craft and their career.

• Build alongside the team by reviewing architecture, pairing, and shipping, so technical depth stays one of the group's real strengths.

• Own Activation as an outcome with your partners in product, design, and data, and change course when something ships but doesn't help clinics get going.

• Bring a point of view to our direction on AI-driven onboarding, from how to frame the problem to what to build first and where we need better infrastructure.

• Shape how the team ships, with small weekly releases, instrumentation that shows what actually happened, and experiments designed to teach us something either way.

• Champion pragmatic, responsible AI adoption by trying every tool, pushing on it, learning how the team uses it, and bringing the same care to the AI experiences we build for clinics.

• Partner closely with the teams around us, including the company AI, our AI assistant teams, and other core product teams, so clinics get one connected experience.

WHAT EXPERIENCE WE NEED

• You started out as a hands-on software developer and have since grown into leading a development team as a people manager.

• You still write and review code and want to keep doing it, and you're comfortable weighing architectural tradeoffs and guiding technical direction alongside senior and staff developers.

• You've worked on a growth or product-led growth team and owned an outcome like activation or conversion, including at least one stretch where the work shipped and the number didn't move.

• You've taken an AI product from idea to customers and on to revenue, owning it end to end, and you have a clear view of where AI earned its place and where it didn't.

• You know what good instrumentation looks like and have run experiments properly, including calling it when the result isn't there yet.

• You love coaching and can share a couple of good examples of helping people on your team grow.

• You open conversations rather than wait for them, and you're comfortable offering a view and being wrong about it in the room.

• Experience in healthcare or other vertical SaaS is a nice bonus, though it isn't required.

If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

MORE ABOUT the company

The company is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at the company plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

The company is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on the company which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.

Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at the company.

COMPENSATION & BENEFITS

At the company, we believe in paying fairly, clearly, and for growth. Our salary bands are intentionally wide, reflecting the full journey someone takes in a role, with real room to grow as your impact deepens over time.

Most new hires join at the accomplished stage, with salaries above that typically reflecting existing team members who've made significant impact and built deep the company-specific knowledge. For this role, accomplished looks like:

• 🇨🇦 Canada: $158,400 to $247,500 CAD (accomplished: ~$188,100 CAD)

• 🇺🇸 United States: $168,000 to $262,500 USD (accomplished: ~$199,500 USD)

This role also includes equity through our JSOP (the company Stock Option Plan). Our stock has grown 11x over the past six years, with three opportunities to exercise options along the way. The company was valued at $1.8B in May 2025, and with the backing of TCV [link for members] we have ambitious plans ahead.

You can explore our benefits package here: Canadian Benefits [link for members] · US Benefits [link for members]

We look forward to hearing from you.

The company takes job scams and candidate fraud seriously. The company will only contact you from an [link for members] [link for members] email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at [link for members] before sharing any personal information.