Site Reliability Engineer (SRE/ DevOps) - Engineering Productivity

Who You’ll Work With

The company is looking for a skilled professional for our Engineering Productivity (EngProd) team to help maintain and support our rapidly expanding infrastructure and internal user base. The ideal candidate is someone who can wear many hats, is versatile and is enthusiastic about learning new technologies. As a part of the software engineering team, you will work with other team members to design, build and administer secure, scalable and fault-tolerant tools and infrastructure in a hybrid cloud environment.

Working in the EngProd group, you will collaborate and work with other engineers to design, build, scale, and operate the systems used by the company’s product development teams.  These systems are based on industry-standards, including  Ansible, Artifactory, Gerrit, Jenkins, Kubernetes, Grafana, Spinnaker, MySQL, ElasticSearch, Google Cloud, Varnish, Perforce, Gerrit etc, 3rd party storage appliances, as well as internal systems developed from the ground-up to automate CI/CD, testing, analysis, and visualization.

What You'll Do

• Build, deploy safely and incrementally and operate critical production systems with focus on scalability, reliability, observability, performance and security.

• Monitor, support and enhance developer experience across services.

• Build automation to remove toil and efficiently operate production systems.

• Proactively monitor, respond to, and enhance alerts and set up automated alert handling

• Create and maintain the incident response runbooks.

• Triage platform/infrastructural issues and help the company software engineers in their triages. Engage with 3rd party vendor support.

• Write postmortem documents and build solutions to avoid incidents from repeating.

• Plan and communicate maintenance windows on production systems.

• Work with the company’s product development teams to identify infrastructural issues that are causing bottlenecks and limitations in their workflows. Design and implement solutions to resolve them.

• Survey and adopt best practices around infrastructure/platform to maintain secure, scalable and fault-tolerant systems.

• Study the design and sufficient implementation details of OSS systems for better triage and fix resolution.

Essential Skills

• At least BSc Computer Science or Engineering + 3 years’ experience, MS Computer Science or Engineering + 3 years’ experience, or equivalent work experience.

• Knowledge of one or more of Go, Python, shell scripting to be able to implement medium complexity automation workflows.

• Knowledge of Linux (or UNIX) from administration and debugging perspective

• Hands-on experience in operating software systems (infrastructure, complex applications etc) at scale

• Experience in server provisioning (esp from storage and networking perspective).

• Strong problem solving and software troubleshooting skills

• Experience with infrastructure-as-code

Desired Skills

• Experience managing databases - mariadb, postgres, mongodb etc

• Experience with docker and virtualization technologies - kvm, qemu, kata-containers etc

• Experience managing monitoring stack - Prometheus, Loki, Tempo, InfluxDB, Grafana, Thanos etc

• Experience managing ElasticSearch clusters

• Experience managing Artifactory, docker registry etc

• Experience managing CI/CD systems like ArgoCD, Spinnaker etc

• Experience managing version control systems like Perforce, Gerrit etc

• Experience with infrastructure-as-code frameworks like Ansible

• Experience managing large Java applications

• Experience in storage infrastructure management eg: NAS, SAN, Ceph etc

#LI-SZ1

The company is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At the company we value the diversity of thought and perspectives that each employee brings to the table. We  believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At the company, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.