Site Reliability Engineer, Sr. Site Reliability Engineer

About the company

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. The company’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use the company’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from the company, follow us on LinkedIn.

The company is driving the future of digital identity. We are looking for the companyrs who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

The company has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Site Reliability Engineer, Senior Site Reliability Engineer

Department: Platform Engineering

Reports To: Director, Platform Engineering

FLSA Status: Exempt

Location: US Remote

Job Summary

We are seeking Mid to Senior level Site Reliability Engineers to join our Platform Engineering team. In this role, you will be instrumental in designing, implementing, maintaining and deploying highly available complex, scalable and reliable systems leveraging automation, effective monitoring and infrastructure-as code. Working closely with our application engineering teams to ensure our services meet the highest standards of reliability, performance, and security.

Key Responsibilities for Senior level

The Site Reliability Engineering teams at the company are responsible for driving maximum uptime for existing and developing products. Qualified candidates will be well versed in the difference between methods and ownership of outcomes and be able to demonstrate and document their relevant experience.

Observability Leadership

• Design and implement comprehensive observability solutions across our infrastructure and within applications

• Establish metrics, logging, and tracing systems that enable quick identification and resolution of issues

• Create alerting thresholds and automated responses based on service level objectives (SLOs)

• Provide actionable insights into service to service communications

Infrastructure Management

• Design, build, and maintain scalable cloud infrastructure on AWS

• Implement infrastructure-as-code using tools such as Terraform

• Automate routine operational tasks to reduce toil and imthe company efficiency

• Ensure infrastructure security compliance and implement least-privilege access controls

• Design and implement infrastructure-as-code deployments for container based applications

• Scale containers based on custom metrics for applications and critical observability infrastructure

Incident Response

• Conduct thorough post-incident reviews and implement preventative measures

• Use observability data to perform root cause analysis and system imthe companyments

• Participate in a 24/7 on call rotation to achieve 99.999% system availability.

Required Qualifications for Senior level

• 5+ years of experience in Site Reliability Engineering, Platform Engineering or equivalent experience. Software Engineering roles with a strong infrastructure and production engineering aspect also qualify.

• Expert knowledge of observability platforms and practices (OpenTelemetry, Prometheus, Grafana, Jaeger, ELK stack / Splunk, etc)

• Experience with Kubernetes and container orchestration

• Strong experience with infrastructure-as-code tools (Terraform, Spacelift, Pulumi)

• Proficiency in at least one programming language ( Go, Python )

• Deep understanding of cloud platforms, preferably AWS

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Key Responsibilities for Site Reliability Engineer

The Site Reliability Engineering teams at the company are responsible for driving maximum uptime for existing and developing products. Qualified candidates will be well versed in the difference between methods and ownership of outcomes and be able to demonstrate and document their relevant experience.

Preferred Qualifications

• Experience with distributed systems and microservice architectures

• Experience working in a high compliance environment

• Hand-on experience instrumenting code with OpenTelemetry

• Familiarity with service mesh technologies

• Contributions to open-source projects

• Experience in the identity verification or financial technology industry

• Application development experience

Optimize

• Imthe company new and existing systems by increasing reliability, performance, and scalability

• Automate routine operational tasks to reduce toil and imthe company efficiency

• Ensure infrastructure security compliance and implement least-privilege access controls

• Implement efficient infrastructure that balances rapid development and cost

• Embrace technological changes and development practices while maintaining reliability

Respond

• Participate in a 24/7 on-call rotation

• Conduct thorough post-incident reviews and implement preventative measures

• Use observability data to identify system imthe companyments

Run

• Implement infrastructure as code in a myriad of high compliance development, production, and other environments

• Scale developer experiences by being the standard bearer of an opinionated platform approach

Required Qualifications

• 3+ years of experience in Site Reliability or Platform Engineering teams

• Deep understanding of cloud platforms,  particularly AWS

• Strong experience with Kubernetes and container orchestration

• Experience withTerraform and  infrastructure-as-code tools

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Preferred Qualifications

• Experience with distributed systems and microservice architectures

• Experience working in a high compliance environment

• Experience with holistic monitoring and alerting for developing platforms

• Skilled proficiency in at least one programming language (Go, Python)

Benefits & Perks for FTE the companyrs

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan

• Modern Health for financial, mental, and physical wellness

• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)

• Unlimited Vacation and Flexible hours

• Comprehensive medical benefits for you and your family ❤️

• Emotional & Physical Wellness – Access to wellness services (EAP & the company Well-Being Reimbursement)

• Bottomless snacks & beverages for certain office locations

• Daily GrubHub stipend for lunch if coming into the office (US Offices)

• A great place to work and connect with other talented the companyrs like yourself!

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Site Reliability Engineer

Metro 2: $130,000 - 150,000

Metro 3: $120,000 - 135,000

Senior Site Reliability Engineer

Metro 2: $166,000 - 185,000

Metro 3: $153,000 - 171,000

Plus variable commission / company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.

The company follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. The company defines:

• Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area.

• Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area.

Benefits & Perks for FTE the companyrs

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan

• Modern Health for financial, mental, and physical wellness

• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)

• Unlimited Vacation and Flexible hours

• Comprehensive medical benefits for you and your family ❤️

• Emotional & Physical Wellness – Access to wellness services (EAP & the company Well-Being Reimbursement)

• Bottomless snacks & beverages for certain office locations

• Daily GrubHub stipend for lunch if coming into the office (US Offices)

• A great place to work and connect with other talented the companyrs like yourself!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment

The company is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics

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