ServiceNow Platform Specialist

The company is a global CRO with a singular focus: advancing therapies for patients with gastrointestinal diseases. GI is our WHY and for more than 30 years that purpose has driven our scientific rigour, operational excellence, and deep therapeutic expertise, including supporting more than 70% of IBD compounds in development.

We operate as a private, profit-with-purpose company, channeling our commercial success back into scientific research, technology, and our people. With approximately 700 people across multiple countries and three service lines, we are growing deliberately, and the capability of our leaders and our organization is central to how we get there.

If you want to do meaningful work, build something real, and invest back in research that changes lives — we want to meet you!

Job Overview

The company is seeking a ServiceNow Platform Specialist to support the administration, configuration, development, and continuous improvement of our ServiceNow platform. This role will be responsible for maintaining and enhancing existing IT Service Management (ITSM) capabilities while supporting future platform expansion, workflow automation, reporting, and integrations.

Working closely with the ServiceNow Platform Owner, business stakeholders, project teams, and external partners, the successful candidate will help deliver scalable, secure, and efficient platform solutions that support business needs and improve service delivery across the organization.

Key Responsibilities

Administer and maintain the ServiceNow platform, including user and group management, system configuration, performance monitoring, and troubleshooting.

Manage platform upgrades, patches, and configuration changes to ensure system stability, security, and reliability.

Configure and develop ServiceNow modules, workflows, forms, and automations using JavaScript and ServiceNow APIs.

Translate business requirements into scalable technical solutions aligned with platform standards and organizational needs.

Develop and maintain reports, dashboards, and integrations to improve visibility into service delivery and platform performance.

Support the onboarding of new services and business functions onto the ServiceNow platform, including requirements gathering and workflow configuration.

Identify and implement continuous improvement opportunities to enhance platform functionality, service management processes, and operational efficiency.

Manage platform security, role-based access controls, data permissions, and governance practices to support compliance and data integrity.

Develop and maintain integrations between ServiceNow and other enterprise systems to ensure accurate and reliable data exchange.

Collaborate with internal stakeholders, vendors, and implementation partners to support platform enhancements, technical solutions, and future expansion initiatives.

Skills & Qualifications

4–6 years of related professional experience, including 3–5 years of hands-on ServiceNow administration and configuration experience.

ServiceNow Certified System Administrator (CSA) certification is required.

Post-secondary certificate or diploma in a relevant discipline, or an equivalent combination of education and experience.

Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices.

Hands-on experience with ServiceNow platform configuration, customization, workflow automation, reporting, security, and integrations.

Working knowledge of JavaScript and ServiceNow APIs for developing and configuring platform solutions.

Experience supporting platform administration, access management, troubleshooting, and system maintenance.

Strong analytical and problem-solving skills, with the ability to translate business requirements into scalable technical solutions.

Strong written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with business stakeholders, technical teams, and external vendors.

Ability to manage multiple priorities, work independently, and contribute to cross-functional projects and continuous improvement initiatives.

What We Offer

In addition, as an the company Employee, you’re also eligible for the following programs:

• Education Reimbursement program for full-time employees

• Monthly Cell Phone and Remote Work Allowance (dependent on role eligibility)

• One time office setup allowance (can be used to purchase a scanner/printer, extra monitor, office furniture, etc.)

• Working while visiting program – up to 4 weeks per year!

• Flexible Summer Hours Program from May – September

• Employee referral incentive – we know great people know other great people, and we think that warrants recognition!

• Full-time employees also become beneficiaries of the the company Trust after one year of employment, and permanent members after 5 years of employment

• Optional formal mentorship program (Alimentorship); country/region annual social events in person; leadership development programs for people leaders in accordance with your seniority; social committee and several other optional initiatives designed to support you in feeling like part of the the company team!

Additional benefits may be available depending on the country of employment and are subject to local policies and eligibility.

Our Services

• End-to-end GI clinical trial services, from protocol design through submission support

• Central medical imaging management and endoscopic reading

• Precision medicine and biomarker solutions

• Real-world evidence and clinical consulting

• Histopathology and lab services through AcelaBio

How to Apply

To apply for this position, please submit your resume through the the company Careers Portal or via LinkedIn’s Easy Apply. Resumes must be submitted in English.

Equal Opportunity and Accessibility

The company is committed to building a diverse, inclusive and respectful workplace. We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, colour, ethnicity, national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, marital or family status, disability, or any other characteristic protected by applicable law.

Accommodations are available upon request for persons with disabilities throughout the recruitment and selection process. Requests can be directed to [link for members] .

Stay Alert to Recruitment Scams

The company is aware of a continued increase in phishing scams, which use various methods of attack via email, text, voice and social media, including individuals posing as our recruiters and contacting candidates with fraudulent opportunities. Our hiring process always includes direct engagement with a recruiter or hiring manager, and we will never ask for sensitive personal information early in the process.

Official communication will only come from company email addresses containing [link for members] If you are contacted about an open job at the company, please verify the domain of the sender's email address and confirm that you are being asked to apply on this website. If something doesn't feel right, we encourage you to verify before responding. If you believe you have been the victim of a phishing scam, please contact your local government cyber authority to report it.