Service delivery/Care Coordinator

​​Looking for Philippines-based candidates

Job Role: Service delivery/ Care coordinator

Compensation: $1,600 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At the company, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: A dedicated home care provider driven by the belief that every individual deserves compassionate, reliable, and personalized support in the comfort of their own home. Our team works closely with clients, families, and care professionals to design care solutions that promote independence, dignity, and overall well-being.

Role Overview: We are looking for a compassionate, detail-oriented Service Delivery / Care Coordinator to oversee the coordination of care services for clients receiving in-home and community-based support. The role ensures that clients receive high-quality, person-centered care while maintaining smooth communication between clients, caregivers, and internal teams.

Key Responsibilities

• Coordinate the scheduling and delivery of home care services in line with client care plans.

• Serve as the primary point of contact for clients, their families, and support workers.

• Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed.

• Manage service delivery coordination and rostering to maintain efficient operations.

• Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records.

• Support content updates and marketing tasks as directed.

• Follow up on client feedback and assist in resolving any service-related concerns.

• Maintain accurate and up-to-date client records, care plans, and documentation.

• Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations.

• Provide updates on invoice and accounts receivable as required.

• Assist in the onboarding and orientation of new caregivers and staff.

• Support internal reporting, documentation, and compliance efforts for service improvement.

• Identify opportunities to improve operational efficiency and enhance client satisfaction.

• Perform any other duties as directed by the supervisor or director.

Required Skills and Qualifications

• Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector.

• Strong computer skills and a willingness to learn, with training provided for the right candidate.

• Strong organizational and time management skills with the ability to manage multiple priorities.

• Excellent communication and interpersonal skills with a client-focused approach.

• Proficiency in using scheduling software, CRM systems, and Microsoft Office tools.

• High attention to detail, accuracy, and documentation management.

• Ability to work independently while collaborating with a wider support team.

• Knowledge of care compliance standards and understanding of client confidentiality requirements.

• Empathetic and professional attitude when working with clients and caregivers.

• Problem-solving mindset with a proactive approach to challenges.

• A genuine passion for improving the lives of others through quality service delivery.

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work

• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)