Senior Vice President, Implementation (REMOTE)

The company provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, the company provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, the company removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. The company is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The SVP, Implementation is responsible for overseeing all functions included with new and existing contract/client implementations, client system conversions, relevant internal onboarding initiatives, enhanced solution design, internal enhancement initiatives and general efficiency enhancements. This role will plan, execute, and coordinate onboarding customers into the the company service suite. The VP is responsible for managing an implementation team and ultimately accountable for timelines, deliverables, and client satisfaction. The VP, Implementation will continually analyze existing solution-delivery effectiveness, inter- and intra-departmental efficiencies, and product integration efficiencies existing solutions for internal/external customers and recommend, prioritize, and execute enhancing relevant processes. This role also contributes heavily to internal change management functions and general integration/adoption efforts.

Key Responsibilities

• Lead the Implementation team, comprised of project managers and analysts, responsible and accountable for all software-based product implementations and service integration activities for new and existing clients

• Provide leadership and guidance to internal resources and clients for best-possible solution design in a software-based environment, including integration methods with major Health Information Systems and Clearinghouses such as Epic, Soarian, McKesson, Emdeon, Experian and others.

• Represent the Company's operational expertise and develop and manage executive relationships with the appropriate client representatives while ensuring immediate resolution of client reported issues and other actionable items.

• Develop and implement processes to plan, track, monitor, and measure the status and effectiveness of the implementation organization, most importantly time to delivery, quality, and client satisfaction.

• Ensure Business Roadmap and objectives are aligned with IT Roadmap by planning needs and objectives from all functional areas including Operations (COO), Sales/Marketing (CSMO), Finance (CFO), and IT (CFO).

• Build, create, and implement processes that enforce planning, structure, business continuity, scalable operations, and continual improvement in all functional areas VP is responsible and accountable.

• Continually plan, track, monitor, and measure the status and effectiveness of each area; provide reporting to Sr. Management.

• Support the Sales & Marketing organization with business development; including pricing determination, proposal generation, and prospect presentations/meetings as needed.

• Coordinate and manage portfolio of process improvement and technology-based projects that continue to promote increase revenue and cost reduction goals.

• Research potential new revenue streams for the company and propose next steps around implementing them to management.

• Other duties as required.

Requirements and Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Management, or a related field required.

• PMP preferable, not required.

• 10+ years experience implementing complex, enterprise software in a software as a service environment, 5+ of which should be in a customer-facing role.

• 5+ years in a senior leadership role.

• Equivalent combination of education and experience will be considered.

• Ability to travel up to 20%

• Regular and predictable attendance.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

• Practices and adheres to the company’s Core Values, Vision and Mission.

• Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.

• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.

• Strong critical thinking, problem solving and decision-making skills.

• Experience managing a project management team.

• Ability to manage through ambiguity and provide clear direction to the project team.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, Internet-based systems and programs, Microsoft Project and/or other similar project planning tools.

• Ability to communicate effectively in writing and verbally as appropriate for the needs of the audience.

• Excellent organizational skills and a proven customer service orientation.

• Detail oriented, organized, and have the ability to multi-task.

• Ability to manage multiple projects simultaneously with a high degree of competency.

• Ability to effectively communicate with all levels of client personnel.

• Proven record of execution to time and budget.

The company is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

The company recruits, develops and retains the industry's top talent.  As the employer of choice in the complex claims industry, the company takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At the company, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then the company is the place for you.

Don’t just take our word for it!  Hear what our people are saying

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for the company because of the Core Values we believe in. The company stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations