Senior UX Designer

About Us

The company is a leading Strategic Design & Digital Consulting company based in Warsaw, with projects across Europe and the Middle East. Our mission is to help our clients Unleash Digital Potential™ .

We work at scales where real impact happens: enterprise platforms, government services, and corporate ecosystems used by millions of people. Our projects include national workforce platforms (Qiwa, Ajeer), education ecosystems (Madares), major banks (Bank Pekao, Alinma), global telecoms (Ooredoo, Salam), and international brands (KFC, Hebe, NaTemat, Enel-Med).

Our uniqueness comes from going beyond design craft. As we wrote in our manifestos - Strategic Design - Manifest and Strategic Design - The Future of Design - design craft is only 10% of success . The other 90% - the Invisible 90% - is about navigating politics, aligning stakeholders, and protecting fragile visions until they reach reality.

That’s why we’re building the discipline of Strategic Design - and we want you to be part of it.

Role context

We are looking for a Senior UX Designer who is comfortable working on complex digital products and taking real ownership of UX.

You do not need to be the strongest visual designer in the room. For this role, we care much more about your ability to understand complex problems, connect the dots, design user journeys and make good decisions when requirements are incomplete or conflicting.

You may be an experienced Senior or a strong Mid-level Designer already operating with a high level of independence.

You will work closely with clients, Product Managers, Product Owners, researchers, analysts and developers. In many situations, there will not be one obvious answer. We need someone who can bring structure to ambiguity, challenge assumptions and help the team move towards the right solution.

Scope of services

• Take ownership of UX for selected areas of complex digital products.

• Translate user needs, business goals, technical constraints and regulations into clear user experiences.

• Map user journeys and flows, define information architecture and create wireframes and prototypes.

• Design complex processes, forms and interactions.

• Identify missing, inconsistent or conflicting requirements and actively work with stakeholders to resolve them.

• Work directly with clients and multidisciplinary product teams.

• Present, explain and defend design decisions.

• Use research, usability testing, analytics and other sources of evidence to validate and improve solutions.

• Work with large design systems and ensure consistency across products.

• Design with accessibility, inclusivity and security requirements in mind.

• Collaborate across web and mobile products.

• Use AI as an active part of your design process, from research and synthesis to ideation, prototyping and optimisation.

• Adapt to changes in requirements, priorities, project direction, processes and team structures.

What we are looking for

• A strong portfolio of commercial UX projects showing real project work and your individual contribution.

• Solid UX skills, particularly in user flows, information architecture, wireframing and prototyping.

• Experience working on complex digital products, platforms or ecosystems.

• Ability to independently take a problem from an unclear starting point to a structured design solution.

• Experience working with multiple stakeholders or managing complex dependencies within a product.

• Ability to explain what you personally did, what decisions you made and what changed as a result.

• Experience working directly with clients, Product Managers, Product Owners or business stakeholders.

• Understanding of accessibility and inclusive design.

• Experience working with design systems.

• Understanding of web and mobile design principles.

• A proactive approach and willingness to go beyond the initial brief when the situation requires it.

• Openness to changing requirements and project conditions.

• Practical and active use of AI in the design process.

• Good command of written and spoken English, C1 level.

• Ability and willingness to cooperate on a B2B basis.

Nice to have

• Experience with government or public-service digital products.

• Experience working on projects in the MENA region.

• Experience conducting UX audits.

• Experience with highly regulated products or complex transactional processes.

• Experience with data visualisation.

• Background in financial services, telecommunications, healthcare or enterprise platforms.

• Agency or consulting experience.

AI-first means more than using ChatGPT

We expect designers to actively explore how AI can improve the way they work.

This could include research, synthesis, exploring edge cases, generating alternative concepts, prototyping, analysing qualitative data, preparing documentation or automating repetitive parts of the design process.

We are interested in what you actually do with AI and how it improves the quality, speed or scope of your work.

Cooperation terms

• B2B cooperation for independent contractors.

• Suggested commercial range: 15,000 to 20,000 PLN net + VAT per month, depending on experience, expertise, scope and availability.

• 100% remote cooperation.

• Cooperation in an Apple and Google Workspace-based environment.

• Access to project tools and systems required for delivery.

• Collaboration with experienced specialists in strategy, research, product, data, technology and delivery.

• Work on large and complex digital products with real business and user impact.