Senior Technical Consultant, ServiceNow - Service Portal

As a Senior Technical Consultant, ServiceNow, you will own the end‑to‑end solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, and Service Portal, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platform‑wide implementations and drive consistent, high‑quality results across engagements.

Roles and Responsibilities

• Solution and Stakeholder Leadership

• Translate documented requirements into secure, scalable solutions that align with platform best practices and standards

• Conduct client and internal demos, clearly explaining technical approaches and outcomes

• Actively participate in Agile ceremonies (stand‑ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team

• Hands‑On Development and Delivery Governance

• Build and extend core‑platform features, integrations, and application‑specific functionality while enforcing coding standards and comprehensive documentation

• Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies

• Own defect resolution during UAT and hyper‑care, driving timely root‑cause analysis, remediation, and continuous improvement

• Team Leadership and Mentoring

• Coach technical consultants and junior developers, providing actionable feedback and structured skills development

• Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines

• Facilitate training sessions and knowledge‑sharing forums to elevate overall technical capability

• Innovation and Cross‑Product Leadership

• Lead delivery across core ITSM, Service Portal and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)

• Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities

• Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums

Qualifications

• We seek someone with 6+ years of experience in ServiceNow domain. Someone who takes pride in clean, purposeful solutions, knows the platform deeply, and stays curious when new challenges arise.

• Core‑platform expertise – Integrations, Integration Hub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades

• Product depth – Proven leadership in at least one suite beyond ITSM and Service Portal (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)

• Hands‑on coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data‑import pipelines

• Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers

• Quality & delivery focus – Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story‑point estimates

• Collaborative mentor & lifelong learner – Communicates complex ideas simply, coaches' teammates, and eagerly explores new ServiceNow capabilities and out‑of‑scope challenges

• ServiceNow certifications – CSA, CAD, or CIS are welcome, though demonstrated hands‑on expertise is valued more highly than credentials

• Broader tech stack awareness – Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem

• Strong vanilla JavaScript skills – Solid coding fundamentals backed by modern best practices, testing habits, and version‑control discipline