Senior Technical Architect - Patient CRM

The company Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of the company are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The company is seeking a Technical Architect to join our growing Patient CRM team. This pivotal role involves designing, overseeing, and executing technical services for customer implementations of the Patient CRM product, specifically focused on the complex data ecosystem of patient support and patient engagement. You will act as a trusted advisor, blending deep technical expertise with industry knowledge to ensure seamless data connectivity between customer data sources and Patient CRM.

We seek team players who are experts in integration patterns, thrive as self-starters, and are excited to build the technical foundation for customer success. This is a remote, full-time permanent role with the company. It is a customer-facing role with no specific work location requirement, provided you are in close proximity to an airport and able to meet future travel requirements. The company Systems does not anticipate providing sponsorship for employment visa status for this position.

What You'll Do

• Lead technical discovery workshops to define integration requirements and align on architectural best practices

• Design and document end-to-end integration flows between Patient CRM and external entities, including Hubs, Specialty Pharmacies, and Data Aggregators

• Articulate complex technical and integration concepts to both business and IT audiences

• Develop and leverage expertise in the Vault platform to build scalable, high-performance solutions

• Plan, manage, and perform technical build activities, including API configurations, middleware orchestration, and batch data processing

• Identify and monitor technical interdependencies between various workstreams to mitigate project risk

• Contribute to the development of technical implementation methodologies and reusable integration assets for the Patient CRM team

• Support pre-sales activities by providing technical architecture reviews, scope definition, and responding to complex functional inquiries

• Collaborate with Product and Strategy teams to provide feedback on technical capabilities and drive product excellence

• Mentor junior technical consultants to facilitate a growing and collaborative team environment

Requirements

• 7+ years of demonstrated technical consulting or technical architecture experience

• Proven expertise in Life Sciences, with a specific focus on the technical challenges of patient support and patient engagement

• Deep knowledge of modern integration approaches, including Middleware, direct REST/SOAP APIs, and secure batch file sharing

• Experience architecting data exchanges between diverse entities such as CRM platforms, hubs, and specialty pharmacies

• Demonstrated ability to influence senior IT management through technical subject matter expertise

• Adept at simplifying complex data mapping and vendor integration concepts for varying stakeholder groups

• Strong solution design skills with a focus on data integrity and security

• Ability to manage multiple technical workstreams concurrently in a fast-paced environment

• Travel requirements are flexible; implementation roles may involve up to 25% travel

Nice to Have

• Experience operating in a lean, agile, and evolving startup-like setting within a larger organization

• Prior experience building or leading a technical service offering within a software vendor environment

• Demonstrated experience in developing and refining technical delivery frameworks and best practices

• Proven ability to coach junior team members towards successful technical project delivery

Interviewing with the company

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.

• Within 3 days, you will receive a link to a personality assessment administered by a third party , unless you have already completed it with the company previously.

• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

• If moving to the interview stage, the process is as follows:

• A conversation with the hiring manager

• A practical case exercise

• A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance

• Flexible PTO and company paid holidays

• Retirement programs

• 1% charitable giving program

Compensation

• Base pay: $ 80,000 - $200,000

• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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The company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [link for members]