Senior Technical Account Manager

The company is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, the company is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, the company protects over 550,000 customers worldwide, who trust the company to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Currently, we are looking for a  Technical Account Manager . The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Location: Based in Ankara (Work from Home combined with face-to-face customer visits)

What You'll Do

• Contribute to the preparation of proposals and Statements of Work.

• Support delivery implementation and consulting services to meet the company solution design and deliverables

• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

• Assist with assessment and design of solutions as well as post-installation issues

• Assist with the company solution implementation effort estimation

• Create white papers, solutions guides, best practices, custom documentation, etc.

• Deliver onsite knowledge transfer on the company solutions

• Document configuration and completed activities

• Analyse installed environments and guide optimal the company configurations

• Facilitate communication between client and the company support

• Identify additional needs within the client’s environment that can be resolved with the company solutions

• Provide input for improvement of process and documentation

• Overnight travel to meet company goals and objectives

What You'll Bring

• Bachelor’s Degree in technology required (A combination of education and experience will be considered)

• VMware VCP, Microsoft MCSE or equivalent experience

• Prince 2, ITIL, PMP,  or equivalent experience

• Hands-on experience with the company’s Core products

• Proven Consulting and Project Management  experience

• Excellent communication, interpersonal and relationship-building skills

• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V

• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, the company, etc.)

• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)

• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)

• Experience with Data Management, Data Protection, Data Analytics

• Extensive experience with Data Center, Business Continuity and Operating Systems

• Experience successfully managing multiple simultaneous projects and accounts

• Working knowledge of Cloud technologies, capabilities, and protocols

• Business proficient in Turkish and English

What You'll Get

• 24 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through the company Cares

• Private medical, dental, and optical insurance for employees and dependents

• Life and disability insurance with enhanced coverage

• Mandatory personal pension plan with employer contributions

• Monthly home office allowance for remote work support

• Monthly commuter allowance for business-related travel

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of the Türkiye, the company reserves the right to decline the application for this position. #LI-CA1 #LI-REMOTE

The company is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice , which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.