Senior Systems Engineer

Senior Systems Engineer / Solutions Architect (Remote)

Why the company?

We’re a fast-paced, people-first MSP with

• Real career growth

• Autonomy to own projects and make decisions

• A collaborative culture (we back each other up, no egos)

• Paid certs, hybrid flexibility, and a leadership team that gets IT

About the Role

Are you the go-to engineer who handles the toughest issues and loves designing smarter infrastructure? We’re looking for a senior-level engineer with a builder’s mindset — someone ready to design cloud-first environments and lead escalations while working directly with clients to create solutions that best fit their needs. This role combines high-level systems engineering with solution architecture. You’ll handle critical escalations, run client assessments, and architect end-to-end solutions — particularly around Azure, networking, server building and advanced troubleshooting.

What You’ll Do

• Lead technical assessments and translate business needs into secure, scalable infrastructure designs.

• Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging.

• Advanced networking – redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency.

• Comfortable using the CLI for common network tasks.

• Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls.

• Support and administer Microsoft’s core stack: Windows Server roles, Office 365, Azure services.

• Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity.

• Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements.

• Own and resolve complex Level 3+ escalations — performing deep-dive troubleshooting, root-cause analysis, and long-term remediation.

• Deliver clean, repeatable documentation for architectures, deployments, and operational processes.

• Mentor junior and mid-level techs and elevate team-wide technical capability.

• Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls.

• Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution.

• Help drive best practices in cloud security, automation, monitoring, and MSP tooling — always bringing a figure-it-out and outside-the-box problem-solving mindset.

What you Bring

• 5+ years in a Managed Service Provider (MSP) or high-volume IT support environment

• Strong experience with:

• Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS

• Microsoft 365 administration and security

• Azure infrastructure and virtual networks (AZ-104 or higher preferred)

• Virtualization tools: VMware, Hyper-V, AVD

• Networking: Layer 2/3, VPNs, firewalls (SonicWall, Meraki, etc.)

• Scripting & automation (PowerShell preferred)

• Strong documentation habits and familiarity with ConnectWise

• Confident communication with the ability to explain solutions to non-technical users

• Bonus if you have: AZ-305, CCNA/CCNP, or any cybersecurity-related certs

Perks & Benefits

• Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)

• Generous PTO + Mental Health Days

• 401(k) with company match

• HSA & FSA options

• Paid training & certification assistance

• $500 sign-on bonus

• Quarterly team events and career coaching

• Equal opportunity employer — veterans encouraged to apply

We are an Equal Opportunity Employer!