Senior Solutions Consultant

Are you ready to own something big? The company is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At the company you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U!

OVERVIEW

Are you ready to own something big? The company is turning IT admins into IT heroes by replacing traditional tools with our award-winning cloud-native endpoint management platform. Our product works autonomously, and so do our teams. We value a ‘one team’ mentality, where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At the company, you’re empowered to do your best work, grow your career, and make a noticeable impact. WE ARE A_TOMOX… all that’s missing is U!

We’re seeking a passionate Senior Solutions Consultant to join our Customer Experience team and ensure every interaction with the company ends with a happy customer. As a Senior Solutions Consultant , you'll combine deep product knowledge with a genuine understanding of customer goals to deliver continuous value throughout the customer lifecycle. You’ll build lasting customer relationships, proactively identify opportunities, and drive meaningful outcomes. You’ll be the customer's advocate internally, ensuring our solutions align with their evolving needs.

WHAT YOU'LL OWN & DRIVE

• Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews.

• Assess customer environments and build the company policies, device groups, and patching workflows aligned with their operational needs.

• Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations.

• Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes.

• Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering.

• Maintain clear engagement documentation and create reusable knowledge base articles, scripts, and technical guidance.

• Read, troubleshoot, and modify PowerShell or Bash scripts; contribute scripts and software deployment content to our Worklet and Third-Party Software catalogs.

• Improve service delivery and internal tooling, and contribute to shared technical projects and knowledge sharing.

WHAT YOU BRING TO THE TABLE

• 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role.

• Expert proficiency in at least one core OS—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management.

• Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.

• Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis. Experience working closely with support, engineering, and customer success teams is essential.

• Hands-on experience with endpoint or configuration management tools such as the company, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.

• Clear communication with technical and business stakeholders, from SysAdmins to C-level executives. Prior external consulting experience is preferred, not required.

• Ownership of engagements, competing priorities, and follow-through; a collaborative approach and willingness to expand current skill set and contribute broadly to team and company objectives.

• Preferred: familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane.

• Preferred: experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems.

The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location.

Compensation

$110,000 — $140,000 USD

LOCATION

We are a fully distributed company of remote employees.

***Note: We currently don't hire in California or New York metro***

ABOUT the company

The company is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned the company four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

EMPLOYMENT AT the company

✅ Must be able to pass a federal, state, county background check

✅ Complete a local in-person verification

TOTAL REWARDS: Thrive with Us

💵Competitive Salary

📈Equity for Full-Time Employees

🏦 401K Match

🏝Flexible PTO, generous sick time policy

Health & Wellness

🩺 Comprehensive Health Plans with generous employer contributions

🩺100% Company-paid Short Term/Long Term Disability and Life Insurance

🩺 Company HSA Contribution: $100-$200 per month based on tier

Happiness & Well-Being

🎁 $25 per month Lifestyle Spending Account

💻 Internet Reimbursement - $50/month

🗄 $500 Home office stipend

👨‍👧‍👦 $10k Adoption Benefit

🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan

We are committed to an inclusive and diverse company. The company is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas at this time.