Senior Solution Engineer, Observe

At the company, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At the company, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Observe by the company is a high-growth SaaS observability platform built on the company AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of the company, we’ve reached a major milestone in the evolution of the company platform. By bringing AI-powered observability directly into the company ecosystem, we’ve created the first truly unified platform for telemetry and business data.

As a Senior Solutions Engineer for Observe, you will play a critical, highly-visible, role within our organization, serving as the primary technical resource for our Sales team. You will be responsible for driving the technical closure of sales opportunities by demonstrating the value of Observe to prospective customers. This role requires a blend of deep technical knowledge, strong presentation skills, and a customer-focused approach.

KEY RESPONSIBILITIES

• Technical Discovery and Presentation: Conduct in-depth technical discovery sessions with prospects to understand their current environment, challenges, and specific observability requirements. Tailor and deliver compelling product demonstrations and technical presentations that showcase how our solution addresses their needs.

• Proof of Concepts (POCs): Design, scope, and manage technical evaluations and Proof of Concepts, ensuring the successful setup and demonstration of value within the customer's environment. Document findings and present clear, persuasive results back to the customer.

• Sales Team Support: Partner closely with Account Executives to develop and execute technical sales strategies. Act as the technical subject matter expert throughout the sales cycle, from initial contact to final contract.

• Feedback and Product Collaboration: Serve as the voice of the customer to the Product Management and Engineering teams, providing crucial feedback on product capabilities, market needs, and competitive landscape.

• Content and Training: Develop and maintain technical sales collateral, including demo environments, presentations, and best practice guides. Deliver technical training to the broader Sales organization.

• Travel: Ability to travel to client sites and industry events as required.

QUALIFICATIONS

Required

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 5+ years of experience as a Sales Engineer or Solutions Architect in the software industry.

• Deep technical understanding and practical experience with modern Observability concepts (metrics, logging, tracing) and tools (e.g., Prometheus, OpenTelemetry, Grafana, ELK Stack).

• Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices) and major cloud platforms (AWS, Azure, GCP).

• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

Preferred

• Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas.

• Prior experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) company.

Every the company employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. The company employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

The company is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and the company.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the company Careers Site for salary and benefits information: the company [link for members]