Senior Solution Architect

About the company

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform . Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.

We are proud to be a  Unicorn  company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

Senior Solutions Architect

Our biggest deals rarely end with the standard product. Prospects want the company to fit into their system landscape, their processes, and their way of working, and that is where deals are won or lost. As a Solutions Architect, you are the technical authority behind these deals in Europe. You understand the customer’s processes and the value they want to achieve, validate what is feasible, design the architecture, and prove it with a working showcase. Then you hand it over to our Build team so it becomes a production solution. You'll work closely with Solutions Engineers, Account Executives, and Build, and you'll have a direct impact on how we win our most complex opportunities.

What you'll be doing

• Join strategic and technically complex opportunities in Europe early in the sales cycle, and support Solutions Engineers and Account Executives with solutioning, positioning, and technical credibility at executive and IT level

• Analyze and validate integration and customization requirements of prospects, from custom widgets and plugins to scripts, API integrations, SSO setups, and AI/agent use cases

• Design the technical side of operational and frontline use cases, such as task management, HR self-service, shift planning or IT service requests, by connecting the company to the systems employees work with every day

• Understand the customer’s operational processes and workflows, advise on how the company fits into them, and build the value case together with the Solutions Engineer and Account Executive: what improves, for whom, and how it is measured

• Translate customer requirements into a clear solution architecture and a realistic scope, including effort, risks, and dependencies, so we only commit to what we can deliver

• Build proofs of concept and demo mock-ups, including through vibe-coding, that show prospects what their customized the company experience will look like

• Work with our APIs, webhooks, extension points, and AI capabilities (including MCP and A2A) to show what's possible on the platform and where its boundaries are

• Act as the link between the field and our the company Build team (our Forward Deployed Engineers and developers): prepare clean handovers with documented requirements, architecture, and working prototypes, and give early feedback on feasibility and effort

• Advise on the technical parts of RFPs and security or architecture questionnaires for complex deals

• Build and maintain reusable assets, reference architectures, and best practices for customizations that make the European Solutions Engineering team faster, and coach Solutions Engineers on deeper technical topics

• Bring field learnings to Product and Build in a structured way, especially on recurring gaps in APIs, webhooks, and the plugin/widget framework, and help prioritize the improvements that directly win deals

• Share successful solution patterns with Solutions Engineering colleagues in other regions and pick up proven approaches from them

• In your first months, own a share of opportunities yourself as a Solutions Engineer (around a third of your time) to build deep product knowledge and get to know our customers and the team

What you need to be successful

• Degree in computer science, information systems, or a related field, or equivalent practical experience

• 5-8 years of experience in a customer-facing technical role such as solutions architecture, solutions engineering, forward deployed engineering, or technical consulting, ideally in a SaaS or enterprise software environment

• Proven track record of supporting complex, high-value enterprise deals, from requirements validation and architecture to scoping and handover

• Strong developer background: you can build working prototypes in JavaScript/TypeScript (React or similar), Node.js, or comparable languages, and you know HTML/CSS well

• Deep understanding of integration architecture: REST APIs, webhooks, authentication and identity concepts (OAuth, SAML, SSO, SCIM), and designing and debugging integrations in enterprise landscapes

• Solid knowledge of cloud technologies and SaaS architecture, including security and data protection requirements of large European enterprises

• Experience with AI-assisted development and vibe-coding tools, and the judgment to know when a prototype is good enough to show and what it takes to make it production-ready

• Ability to turn vague customer asks into a concrete, scoped solution, and to explain trade-offs to developers, IT leaders, and business stakeholders alike

• Experience in value consulting or process consulting: you understand operational processes and workflows and can build a business case that links a solution to measurable outcomes

• Strong executive presence and communication skills, with the confidence to lead technical conversations with CIOs, enterprise architects, and communications leaders

• Fluent German and English (C1 or higher), with the ability to hold customer conversations in both languages

• Additional languages, especially French or Spanish, are a plus

• Collaborative, proactive mindset: you work well with sales and engineering teams, take pride in a clean handover, and are comfortable traveling within Europe when needed

• Experience with enterprise systems and integration landscapes is a plus: Microsoft 365, SharePoint, SAP, Workday, ServiceNow, Jira, Entra ID/Active Directory, etc.

• Experience with AI agent architectures (MCP, A2A) is a plus

• Experience with employee communications, intranet platforms, or low-code/no-code platforms is a plus

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)

• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560

• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August

• Support - we offer offering a company pension scheme

• Volunteers Day - you’ll get one day off per year for supporting a social project