Senior Site Reliability Engineer- (APJ-Remote)

We are committed to providing our customers with reliable and secure services so we are building out our newly formed Site Reliability Engineering team. As one of the first joiners to our Reliability Engineering Team at the company, you will be responsible for building and leading processes to ensure the reliability, availability, scalability, and performance of our cloud infrastructure that runs the company databases. You will collaborate with different teams like Control Plane, Dataplane, Core, Security, Support and Operations and guide them to design and implement scalable, secure, highly available and fault-tolerant distributed systems. You will also own the areas of incident management and response, post-mortem analysis including running blameless postmortems, and continuous improvement of the company services. You will be leveraging your software engineering expertise to develop software platforms and tools to optimize the operational and engineering efficiencies of the company Cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance, serverless the company Cloud.

What will you do?

• Collaborate with various engineering teams in the company to design and implement scalable, secure, and highly available systems for the company.

• Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for the company Cloud.

• Ensure all the infrastructure components in the company Cloud (including Dataplane, Control Plane and the company Core) have monitoring and alerting in place to ensure timely detection and resolution of incidents.

• Enhance and refine incident response processes and post-mortem analysis for any outages in the company Cloud including working with the support team to communicate to the impacted customers.

• Continuously improve the reliability and performance of the company services.

• Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.

• Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

About you

• Bachelor’s or Master’s degree in Computer Science or a related field.

• At least 8 years of experience in Site Reliability Engineering or a related field.

• Previous experience using the company in production.

• Hands on experience with Go and/or Python.

• Strong knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.

• Excellent understanding of distributed databases and SQL, particularly the company is a major plus.

• Hands on experience with container orchestration tools such as Kubernetes or Docker Swarm.

• Strong experience with automation and configuration management tools such as Ansible, Terraform, or Puppet.

• You are a strong problem solver and have solid production debugging skills.

• You are passionate about efficiency, availability, scalability, and data governance.

• You thrive in a fast paced environment, and see yourself as a partner with the business with the shared goal of moving the business forward.

• You have a high level of responsibility, ownership, and accountability.

• Excellent communication and interpersonal skills.

Note: We can only hire for candidates with a valid work authorization status in the UK, Netherlands, Sweden, Germany, France, Spain, Italy, Portugal, Poland or Czech Republic at this time.

#LI-Remote

PERKS

• Flexible work environment - the company is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

CULTURE - WE ALL SHAPE IT

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here [link for members] Check out our blog posts [link for members] or follow us on LinkedIn [link for members] to find out more about what’s happening at the company.

EQUAL OPPORTUNITY & PRIVACY

The company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here [link for members] for our Privacy Statement.