Senior ServiceNow Developer (SPM)

SENIOR SERVICENOW DEVELOPER – SPM

ABOUT the company

The company is a consulting-led technology firm. We help mid-market to enterprise businesses solve business

problems through technology, whether that’s consulting, execution, managed services, or staff

augmentation, we take accountability for the outcome. We are dedicated to making a positive impact in

the communities we serve.

COMPANY CULTURE

At the company, success isn’t measured in headcount placed or hours billed, it’s measured in outcomes

delivered. We’re a team that takes ownership of the work, stays curious about problems beyond our

immediate scope, and builds relationships meant to grow, not just renew or end. We invest in our people

with the training and support they need to grow their careers, and we back a culture where everyone,

regardless of role, is encouraged to notice opportunities, ask one more question, and help lead the story

for our clients, not just deliver it.

JOB SUMMARY

We are seeking an experienced Senior ServiceNow Developer with strong hands-on expertise in

ServiceNow Strategic Portfolio Management (SPM) and core ServiceNow development.

The ideal candidate will have at least 4 years of practical experience implementing, configuring,

customizing, and supporting SPM solutions within enterprise environments. The candidate should also

possess strong development capabilities across ServiceNow modules, including IT Asset Management

(ITAM), Hardware Asset Management (HAM), and Configuration Management Database (CMDB).

The role involves translating business requirements into scalable technical solutions, developing

integrations and automation, improving data quality, and collaborating with solution architects, business

analysts, and client stakeholders. Familiarity with AI-enabled ServiceNow capabilities, including Now

Assist and Predictive Intelligence, will be beneficial.

REQUIRED SKILLS

Strategic Portfolio Management (SPM)

• Design, develop, configure, and maintain ServiceNow Strategic Portfolio Management (SPM)

solutions.

• Translate business and functional requirements into technical designs and implement scalable SPM

functionality.

• Work hands-on with relevant SPM capabilities, such as demand management, project and portfolio

management, resource management, and portfolio planning, based on business requirements.

• Configure workflows, forms, business rules, scripts, and automation supporting SPM processes.
• Develop and customize SPM applications and integrations to meet organizational needs.
• Troubleshoot and resolve SPM-related technical and functional issues.
• Support SPM enhancements, testing, deployments, and ongoing platform maintenance.
• Collaborate with stakeholders to improve portfolio visibility, project tracking, resource utilization, and

reporting.

Core ServiceNow Development

• Develop and maintain server-side scripts, including Business Rules, Script Includes, Scheduled Jobs,

and Transform Maps.

• Create client-side scripts, including Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts.
• Configure Flow Designer, Service Catalog items, Record Producers, and workflow automation.
• Develop and maintain custom applications and platform enhancements using JavaScript.
• Implement secure and scalable integrations using REST APIs, SOAP, and IntegrationHub.
• Follow ServiceNow development best practices, coding standards, platform governance, and upgrade

safe customization principles.

ITAM, HAM and CMDB

• Develop and enhance ServiceNow solutions supporting IT Asset Management (ITAM), Hardware Asset

Management (HAM), and CMDB.

• Support asset and configuration data management, data normalization, validation, and reconciliation.
• Work with Import Sets, Transform Maps, data integrations, and enterprise datasets.
• Improve asset and product model data quality, consistency, and usability.
• Troubleshoot asset data, CMDB, integration, and transformation issues.
• Support data migration, cleansing, testing, and validation activities.

Integration, Automation and AI

• Design and implement integrations between ServiceNow and external enterprise systems.
• Develop automation solutions using Flow Designer and IntegrationHub.
• Support AI-enabled capabilities, including Now Assist, Predictive Intelligence, and Virtual Agent,

where applicable.

• Apply appropriate data quality, security, testing, and governance practices when implementing AI

enabled solutions.

• Identify opportunities to improve development efficiency and reduce manual processes through

automation.

Delivery and Collaboration

• Perform unit testing, debugging, code reviews, and technical validation.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and

defect resolution.

• Participate in technical design discussions, Agile ceremonies, sprint planning, and backlog refinement.
• Prepare technical documentation, deployment procedures, and knowledge-transfer materials.
• Work closely with solution architects, business analysts, project teams, and client stakeholders.
• Support production troubleshooting, release readiness, and continuous platform improvement.

QUALIFICATIONS

• 6–9 years of overall hands-on ServiceNow development experience.
• Minimum 4+ years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM).
• Strong practical experience configuring, customizing, developing, and supporting SPM solutions.
• Experience with relevant SPM capabilities such as demand management, project and portfolio

management, resource management, and portfolio planning.

• Strong ServiceNow development skills, including Business Rules, Script Includes, Client Scripts, UI

Actions, Scheduled Jobs, and Flow Designer.

• Proficiency in JavaScript and ServiceNow platform development.
• Experience developing integrations using REST APIs, SOAP, and IntegrationHub.
• Working knowledge of ServiceNow data models, Import Sets, Transform Maps, and data integrations.
• Exposure to ITAM, HAM, CMDB, or enterprise asset and configuration data management.
• Experience with testing, debugging, deployment support, and production issue resolution.
• Familiarity with Agile/Scrum delivery methodologies and tools such as Jira.
• Experience working in large enterprise or consulting environments.
• Familiarity with ServiceNow AI capabilities, including Now Assist and Predictive Intelligence.
• Experience with Virtual Agent, generative AI, or AI-enabled workflow automation.
• Knowledge of SQL, relational databases, reporting, and Performance Analytics.
• Experience with Git, version control, and structured software development practices.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application

Developer (CAD), and relevant Certified Implementation Specialist (CIS) certifications.

• Strong analytical, problem-solving, communication, and stakeholder collaboration skills.

WHAT WE OFFER

• Competitive compensation package commensurate with experience.
• Government-mandated benefits plus supplemental HMO coverage.
• Collaborative and professional work environment.
• Career growth opportunities within a growing organisation.
• Hybrid/Remote work arrangement (where applicable).