Senior Salesforce Consultant (Patient Services)

We Breathe Life Into Data

At the company, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At the company, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Mavens the company

The Mavens team at the company is dedicated to delivering high-quality solutions to our clients. We collaborate closely with clients to understand their unique challenges and implement tailored solutions that leverage the company's products effectively.

In this role, you’ll get the opportunity to design and architect solutions for customers. You will solve key business challenges to ensure that the customer’s needs are met. You will partner with customers and internal team members to deliver high quality solutions.

Senior Solutions Consultants use a broad skill set across design, build, soliciting feedback, and presenting design reviews to produce eloquent solutions from requirements definition through to execution.

Looking back on your first 12 months at Mavens the company, you will have accomplished…

• Defined and developed comprehensive solutions by coupling industry knowledge with technology understanding

• Led the end-to-end architecture of Salesforce solutions focused on pharmaceutical grant programs, ensuring alignment with regulatory frameworks such as GxP, HIPAA, PHI, and related pharma standards

• Designed system and data architectures that facilitate complex pharma grant workflows (e.g., call-for-proposals, sponsor review, clinical trial funding, post-award compliance tracking).

• Developed solution blueprints supporting grant eligibility, document management, contract lifecycle management (CLM), and audit trails for regulatory reporting

• Navigated ideas from the whiteboard to polished business applications for our healthcare and life sciences customers

• Strategically built relationships with relevant customer sponsors and stakeholders within each project to actively identify and create future opportunities, references, and to develop a robust industry network for the organization

• Stayed current with business challenges clients are facing in the pharmaceutical grants space, including new trends, market conditions, regulatory requirements, and the competitive landscape

You will accomplish these outcomes through the following responsibilities…

• Lead detailed requirement gathering sessions with customers and worked with the company delivery team to ensure a comprehensive list of requirements was documented

• Determine the overall solution design for customer projects, including all Salesforce components, data and application integration, and selection of third-party tools

• Lead a team of configuration specialists and business analysts to create and document our solutions

• Lead customers through design reviews to refine and iterate on the solution design

• Participate in customer training sessions and other implementation initiatives to contribute to overall project success across all deliverables

What you bring to the company (required)

• Deep domain expertise in the pharmaceutical industry, clinical trial sponsorships, or healthcare/life sciences compliance.

• Experience designing solutions for global pharma companies, government-funded research programs, or contract research organizations.

• At least 3+ years focused on Salesforce architecture within life sciences or pharma organizations

• Proficient in designing scalable Salesforce solutions that meet pharma business needs and data integration

• 5+ years of expertise in documenting current state business processes, identifying gaps/areas for improvements, simplifying complex processes, as well as making recommendations for future state processes and system designs

• Ability to effectively design and configure a scalable solution to meet client business needs

• You’ve led a functional and technical team through full Salesforce project lifecycles

• Demonstrated proficiency defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs

• You can teach and collaborate with business analysts and configuration specialists to design solutions, document requirements, and own portions of the build

• Excellent cross-team communication and collaboration skills

• You have professional experience in life sciences consulting ideally in pharmaceutical with exposure to Commercial Operations, Medical or Patient Services related projects

• You have experience in working with IT infrastructure teams and designing multiple integrations including email, SMS, telephony, and master data management

• Salesforce Platform App Builder certification

• Salesforce Platform Administrator II

Additional skills and experience we’ll prioritize…

• Familiarity with pharma transparency, grant reporting standards, AppExchange tools for grants management, and Veeva or other industry platforms.

• Salesforce Certified Agentforce Specialist

• Salesforce Certified Data Cloud Consultant

#LI-REMOTE

The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.

San Francisco Bay Area and New York City

$147,000 — $175,000 USD

All Other US Locations

$128,000 — $160,000 USD

The company's AI Standard

At the company, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Where You’ll Work

The company has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary — some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work. Whatever your setup, expectations will always be clear before you join.

Equal Opportunity Statement

The company provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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