Senior Project Manager

THE POSITION

The Senior Project Manager (SPM) plays a pivotal role in leading the internal day-to-day operations and delivery for a set of strategic, creative and medium-to-high complexity projects, from inception to completion, within a brand or multiple brands. The SPM has expert-level project management skills which allow them to lead any type of project or program, with limited supervision, and is considered the primary internal nucleus for their projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Full lifecycle delivery and management of complex, technical, strategic and creative projects

• Develops and actively manages project timelines, estimates, risk registers, communication plans, burn reports and change logs with minimal oversight

• Leads the estimation process and provides project budget and staff plan parameters with minimal supervision

• Leads the project timeline creation process in close partnership with internal and external stakeholders with minimal supervision

• Leads project kickoffs and status meetings

• Creates and/or reviews and distributes meeting recaps; oversees and evolves Account Managers/Supervisors and Marketing Coordinators in their ability to write actionable recaps

• In partnership with AD+, develops financial forecasts for proactive financial management

• In partnership with AD+, Finance and Account, facilitates monthly billing, analysis and action

• In partnership with Account Services, AD+, assists with the development of annual and project-based SOWs

• In partnership with AD+, provides input to program Gantt Charts

• In partnership with Account Services, AD+, assists with change order creation and management

• Actively works with project stakeholders to identify, evaluate, log, communicate and mitigate project-level risks

• Works closely with Project Management Office (PMO)/Delivery leadership to identify and mitigate program-level risks

• Identifies project staff needs and works with resource managers and PCs to ensure accuracy and updates of resource plans

• Resolves conflicts, including scope, schedule, resources, budget, quality and communication with minimal oversight

• Ensures all project artifacts (FRD, BRD, etc.) are properly stored within enterprise systems (Workfront, TFS, etc.)

• Accountable for application of Intouch delivery processes and PMO standards across their projects

• Actively mentors and supports training efforts for Account Managers/Supervisors and Marketing Coordinators

• Acts as first touchpoint of escalation for Account Managers/Supervisors and Marketing Coordinators

• Keeps direct manager informed; asks for help when needed; knows when to escalate issues/concerns to leadership; brings solutions

• Modeling inclusive behaviors, and proactively managing bias.

• All other duties as assigned

EXPECTATIONS OF THE JOB

• Travel (% or number of days): not frequent

• Hours (Hours per week, days of the week): 40 hours, Monday-Friday

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor's degree or equivalent education plus professional experience required

• Three to five years of experience in a PMO role

• Pharmaceutical or advertising experience preferred (AOR or DAOR)

• Advanced understanding and applications of PMO standards and processes

• Experience leading the delivery of complex, technology, strategy and creative based projects

• Ability to develop a creative, strategic or technical heavy project plan

• Ability to tailor and flex process to provide solutions to proactively facilitate a project

• Experience leading a wide range of different functional groups and project teams

• Comprehension of project forecasting and reforecasting throughout lifecycle of project

• Expert project and program burn analysis and remediation

• Excellent scope and change management tracking and adherence

• Comfortable with client-facing communication

• Strong critical thinking and problem-solving skills, with the ability to anticipate, assess and mitigate risk

• Ability to build trust, negotiate and influence decision-making with Account, SMEs, Clients, Partner Agencies and third-party vendors

• Strong sense of ownership and accountability

• Strong decision-making and implementation, especially when faced with uncertainty

• Experience working with Project Management Information Systems such as Workfront, Workfront Proof, Smartsheet, MS Project

• Strong understanding of Microsoft Office Suite, specifically Excel

• Launch experience a plus

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting the company. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know the company would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at the company.

From the company’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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The company INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through the company®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.