Senior Program Manager - Medical Content - Ostro

The company Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of the company are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The company-Ostro builds the AI-powered engagement platform behind some of pharma's most innovative brand experiences — conversational virtual navigators, personalized content journeys, and omnichannel tools that give patients and HCPs real-time, accurate answers. As a Senior Program Manager on our Implementation/Professional Services team, you'll own the end-to-end quality of every deliverable, from client-facing designs and content matrices through PRC submission to pre-launch QA of the live tool, while developing the processes and leading the team of contractor editors who bring each build to life. It's a chance to bring deep pharma marketing editorial expertise into a fast-moving SaaS/tech environment at the center of how the industry is reinventing patient and HCP engagement.

What You'll Do

• Review and QA project deliverables, including tool designs and the content library/matrix, for accuracy, consistency, and compliance before they move into client review

• Guide deliverables through client review and PRC submission, ensuring thorough, accurate editorial review at every round

• Conduct pre-launch QA testing of the built tool against PRC-approved materials, including content checks and functionality testing

• Develop, document, and maintain quality processes, checklists, and best practices for the medical editor team

• Manage resourcing across a team of contractor medical editors: assigning, coordinating, and delegating review and QA tasks across active projects

• Partner with stakeholders across the Implementation and Customer Success teams including project managers, copywriters, developers, and customer success managers to ensure successful delivery across projects

Requirements

• Bachelor's degree in life sciences, English, journalism, communications, or a related field

• 5+ years of experience in medical/scientific editing, ideally within a life sciences marketing agency, medical communications agency, or pharmaceutical company, with direct experience editing pharma brand marketing or patient/HCP-facing digital content

• Proven experience guiding content through Medical, Legal, and Regulatory (MLR) or PRC review and incorporating client and reviewer feedback across multiple submission rounds

• Excellent attention to detail, with strong factchecking, proofreading, and reference/citation verification skills

• Demonstrated ability to develop and maintain editorial processes and QA procedures

• Strong project management skills, with the ability to manage multiple accounts and deadlines in a fast-paced environment

• Excellent written and verbal communication skills

Nice to Have

• Demonstrated experience mentoring, coaching, or managing editorial staff or contractors, with the ability to coordinate and delegate work across a team

• Experience with digital routing, document-control, or content management platforms (e.g., the company Vault, Ziflow, SharePoint)

• Background in scientific research (e.g., PhD or postdoctoral experience in a life sciences field) with a transition into medical writing, editing, or communications

• Familiarity with omnichannel or digital patient/HCP engagement tools

• People-management experience leading a team of editors or contractors

Interviewing with the company

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.

• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

• If moving to the interview stage, the process is as follows:

• A conversation with the hiring manager

• A practical case exercise

• A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance

• Flexible PTO and company paid holidays

• Retirement programs

• 1% charitable giving program

Compensation

• Base pay: $100,000 - $150,000

• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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The company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [link for members]