Senior Professional Services Engineer - East

ROLE SUMMARY

The company customers are building some of the most critical, reliability-sensitive systems in production. They choose the company to move faster, ship with confidence, and operate durable workflows at scale.

As a Senior Professional Services Engineer, you will help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted). This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived.

WHAT YOU’LL DO

• Deliver production-ready the company implementations by co-building initial workflows with customer and partner engineering teams

• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning

• Identify and remove early activation blockers before they become escalations

• Help customers stand up and operate the company Server in production, including self-hosted environments

• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning

• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and the company Server

• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements

• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently

• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering

• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes

WHAT YOU’LL BRING

• Experience delivering and operating production systems where reliability and incident response matter

• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety

• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript

• Experience deploying and operating production services in cloud and or self-hosted environments

• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning

• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach

• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints

• Ability to teach and enable other engineers, not just deliver the work directly

NICE TO HAVE

• Experience with workflow orchestration systems, distributed task processing, or durable execution concepts

• A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models

• Proven ability to create reusable reference architectures, templates, or internal enablement programs

• Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements

• Background in working with partners or services delivery models at scale

The company Technologies is an Equal Opportunity Employer. The company Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

The company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.