Senior Product Manager - AI Agents

The company is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software.  We are a fast growing, dynamic business with a global customer base of more than 50,000 and a team of over 300 in the USA, Australia, UK, Canada and New Zealand​.  ​

THE PURPOSE OF YOUR ROLE

As Senior Product Manager – AI Agents, you will own and set the vision for the company's agent roadmap. You will take AI agents from concept to production (0→1), defining where agents create real value in law firm workflows and turning customer insight into differentiated, value-based products. You will lead product planning, requirements and delivery, and be accountable for product strategy, governance and senior stakeholder communication.

WHAT YOU WILL BE DOING

In this role, you will be accountable for…

• Own and set the vision for the company's agent roadmap, grounded in clear commercial rationale and robust customer insight.

• Build and deploy AI agents and agentic workflows 0→1, taking them from concept and prototype into production.

• Define how agent quality is measured, including accuracy, cost, speed and performance once agents are live, and use those measures to drive the roadmap.

• Build trust and governance into every agent for legal work, including client confidentiality, audit trails, permissions and appropriate human review.

• Gather, organize and prioritize ideas and feature requests into initiatives and features, and track progress against the roadmap.

• Coordinate launches end to end, including testing, documentation, training, rollout sequencing, customer communication and adoption measurement.

• Design and communicate product enhancements through specs, user stories, wireframes, diagrams and customer-facing documentation.

• Lead, motivate and develop engineering and design team members within a collaborative, matrixed global organization, translating technical concepts for non-technical audiences.

• Stay ahead of AI and agent trends by exploring complementary products, meeting with partners and investigating emerging technologies, and work with product research on competitive reviews, customer analysis and market sizing.

Relationship Management

• Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always.

• Attending and proactively contributing to customer, partner and internal meetings with the view to add value in a constructive manner.

• Lead and actively participate in customer discovery sessions, beta programs, and user research with legal professionals to deeply understand their workflows and pain points.

• Represent the company at customer-facing events such as webinars and industry conferences, building relationships with legal professionals and translating their feedback into product improvements.

Professional Development

• Actively looking to build own career through delivery of self and assisted professional development initiatives.

• Being a thought leader both within the company but also in the wider industry.

• Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required.

Continuous Improvement

• Proactive in identifying and participating in the continuous improvement of processes and procedures within the ​Product​ department.

• Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.

Health & Safety

• Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required.

Other Responsibilities

• Undertaking any other reasonable duties as required

Requirements

EXPERIENCE & QUALIFICATIONS

Essential

• 5+ years of SaaS product management experience building enterprise products.

• 2+ years building AI/LLM products, including at least one AI agent or agentic workflow shipped 0→1 to real users in production.

• Proven self-starter who operates with a high degree of autonomy in ambiguous, early-stage territory, bringing a clear point of view rather than waiting for direction and achieving stretch goals in a fast-paced, cross-functional team.

• Proven track record of successfully bringing products to market & delivering product features that are aligned with company goals and strategy.

• Proven ability to bring AI-powered products to market that go beyond generic AI features, with a real understanding of what makes an AI capability defensible and hard to copy.

• Technical fluency with large language models (LLMs), multi-agent orchestration, tool use, and evaluating agent quality.

• Expertise in driving product development processes using agile methodologies.

• Experience in product management tools such as Azure DevOps, Notion, Pendo, Miro.

• Strong understanding of user-centered design principles, experience working closely with design and UX teams, and proven ability to create exceptional user experiences.

• Strong track record of driving successful product launches within strict timelines.

• Ability to dig into business or technical problems and find pragmatic solutions.

• Strong project management skills; able to identify needs, break down objectives into key results & initiatives, deliver value continuously with short and long-term initiatives, and move multiple related & unrelated workstreams forward in parallel.

• A profound understanding of product lifecycle management, user experience design, and market analysis.

• Hands-on experience with product roadmap creation, stakeholder collaboration, leading cross-functional teams, and data-driven decision-making processes.

• Working experience in creating, prioritizing and recommending initiatives and features.

• Ability to work in a remote environment – travel will be part of the role to successfully engage with the team and participate in cross functional meetings/working sessions.

• Working knowledge of application performance and analytics, including agent observability and quality metrics.

• Experience researching, defining and documenting market, product and platform requirements.

• Strong understanding of customer needs, pain points, and experience with similar technologies.

Desirable

• Exposure to the legal industry (working with lawyers and law firms) is an added bonus.

• Hands-on experience prototyping with agent frameworks or SDKs.

Personal Skills, Attributes & Behavioural Competencies

• Ability to work in both team and individual capacities.

• Ability to manage multiple streams of work effectively.

• Ability to manage your daily workload through best practice time management techniques.

• Great communication and interpersonal skills.

• Passionate about teamwork and collaboration.

Other

• Suitable Criminal Record Check

HOW YOU WORK WITH OTHERS

• Strong collaboration skills, able to build trust and negotiate with senior teams across functions (including product, design, technology, marketing, compliance, business development and sales), and geographies to build products that delight our global customers.

• Ability to influence multiple stakeholders without direct authority.

• Demonstrated relationship development with the ability to work effectively both independently and within a cross-functional teams.

• Excellent written and verbal interpersonal and communication skills with internal and external audiences at various levels and functions.

• Positive energy and optimism about the future with the determination to get there.

• “Can do” attitude of empowerment to take 100% responsibility for achieving our mission.

• Appreciative of direct communication as both an active communicator and eager listener.

WHO YOU WILL WORK WITH

Reports To: Director, Product Management

Internal Relationships

• Global Product Development Team

• Global Customer Team

• Global Finance Team

• Partnerships

Benefits

• Medical, dental, vision offerings

• RRSB with company match

• Flexible working and PTO

• Take your birthday off

• Frequent team-building events

• Fantastic training and development opportunities

The company welcomes and encourages applications from people with disabilities. Accommodations are available on request for any part of the recruitment process, please email [link for members] All requests are kept confidential.