Senior Product Designer

Redefine the future of customer experiences. One conversation at a time.

At the company, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

At the company, we're building the future of customer experience through thoughtful, AI-native product design. As a Senior Product Designer, you'll shape experiences across our Unified Customer Experience platform, partnering closely with Product and Engineering to solve complex customer problems through modern design, rapid prototyping, and intelligent AI-assisted workflows. This is more than a traditional design role. You'll help define product direction, challenge assumptions, and turn ideas into production-ready experiences across desktop and mobile. If you're energized by moving quickly, embracing new AI technologies, and designing products that make a measurable impact, you'll thrive here.

What You'll Do

• Lead end-to-end product design from discovery through delivery across desktop, mobile, and responsive experiences.

• Partner with Product Managers and Engineers as a strategic thought partner, challenging assumptions, asking the right questions, and helping define the best solution instead of simply executing requirements.

• Engage directly with customers to understand their needs, ask thoughtful questions, gather feedback, and translate insights into product decisions and improved experiences.

• Create user flows, customer journeys, wireframes, interactive prototypes, high-fidelity designs, and production-ready experiences across desktop and mobile.

• Design across multiple product domains, including onboarding, e-commerce, AI-powered product capabilities, administration, customer conversations, and emerging platform initiatives as priorities evolve.

• Build functional, high-fidelity prototypes using AI-assisted development workflows to validate ideas with customers and stakeholders quickly, learn from feedback, and iterate toward the right solution.

• Collaborate closely with Engineering by reviewing AI-generated frontend implementations, refining production code, and helping bridge design and development.

• Drive consistency across products by evolving and contributing to the company's design system, reusable components (A2UI), and design standards.

• Use customer research, analytics, experimentation, and usability testing to continuously improve product experiences and business outcomes.

• Communicate design thinking clearly and confidently, presenting concepts, facilitating customer and stakeholder conversations, and explaining the rationale, tradeoffs, and customer insights behind design decisions.

• Work independently in a fast-paced environment, managing multiple initiatives while adapting quickly as business priorities evolve.

• Leverage AI-powered design, research, and development tools responsibly to improve speed, quality, creativity, and execution.

• Explore emerging AI technologies and workflows, sharing best practices that improve team productivity and elevate design quality.

About You

Required Qualifications

• 6+ years of experience designing digital products, preferably within SaaS or enterprise software environments.

• Strong, current portfolio demonstrating exceptional product thinking, interaction design, visual design, accessibility, systems thinking, and measurable customer impact.

• Proven experience leading complex product initiatives from discovery through implementation.

• Demonstrated ability to think critically, solve ambiguous problems independently, challenge assumptions, and influence product direction rather than simply executing requirements.

• Experience designing production-ready experiences across desktop, mobile, and responsive environments.

• Experience building, maintaining, and evolving scalable design systems, reusable components, and component libraries.

• Strong understanding of user-centered design, information architecture, usability testing, experimentation, and data-informed design.

• Strong customer communication and discovery skills, with experience conducting customer conversations, asking effective questions, gathering feedback, and turning insights into actionable design decisions.

• Experience partnering closely with software engineers throughout implementation and delivery.

• Demonstrated proficiency using modern AI-powered design and development tools to accelerate design, prototyping, documentation, and frontend implementation.

• Working knowledge of modern design-to-code workflows, including AI-generated frontend development, Git-based collaboration, and component-based architecture.

• Technical fluency with HTML, CSS, modern frontend frameworks, and design systems sufficient to evaluate and refine AI-generated implementations.

• Experience building interactive prototypes that closely resemble production experiences and using them to gather feedback and validate solutions.

• Strong communication and presentation skills with the ability to articulate design decisions, tell a clear product story, and collaborate effectively with customers, Product, Engineering, and other stakeholders.

• Self-directed, highly adaptable, and comfortable moving between product areas and priorities in a fast-paced environment.

• Curiosity about emerging AI technologies and a continuous learning mindset, with a willingness to experiment, adapt, and share new approaches across the team.

Preferred Qualifications

• Experience using AI-assisted development environments such as Cursor, Claude Code, ChatGPT, or similar AI-native workflows.

• Experience designing AI-powered product experiences, including conversational interfaces, copilots, intelligent assistants, or embedded AI workflows within SaaS applications.

• Experience contributing to React component libraries or collaborating on production-ready component implementations.

• Experience creating personal or side projects that demonstrate modern product design, coding, or AI experimentation.

• Experience conducting A/B testing and using experimentation to improve customer experiences.

The company DNA (Core Competencies)

The company’s most successful team members share common traits and behaviors:

• Drives Results : Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.

• Critical Thinker: Data-driven,  forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.

• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care  for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $91,000 - $160,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage

• 💼 Insurance: Life, disability, and supplemental indemnity plans

• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay

• 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA

• 🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives

• 🌱 Growth: Access to ongoing learning and development opportunities and career advancement

At the company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The company participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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Founded in 2008, the company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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