Senior People Partner

ABOUT THE ROLE

We’re looking for a Senior People Partner to support our Marketing, and Operations teams at the company in building engaged, collaborative, and high-performing teams. These groups are the creative and strategic engines of the company, collectively over 110 people strong and growing -working across Canada and the US to bring the company experience to life in bold and meaningful ways

This isn’t a behind-the-scenes support role. It’s a high-value, high-trust partnership that sits at the intersection of strategy and people. You’ll work closely with senior leaders, including our CMO, VP Insights & Operations, while also being deeply embedded in their teams, supporting individuals as a coach, sounding board, and advocate.

If you thrive on being close to the work and the people doing it and you’re energized by the idea of helping creative, strategic teams flourish - this could be the role for you.

WHAT IMPACT WE’RE LOOKING FOR YOU TO MAKE

• Act as a strategic and hands-on partner to team members at every level—whether supporting a VP working through an organizational shift or collaborating with a team member on career growth. You'll be closely embedded in the day-to-day of Product, Design, and Marketing, building trust and ensuring emerging needs are heard and acted on early.

• Help guide smart, people-centered growth by working with leadership to shape hiring plans, succession strategies, and org design that flex with the needs of each function. You’ll provide thoughtful support as these teams navigate growth, structure changes, and evolving ways of working. A very important part of your role is helping leaders continuously raise the bar and ensure they have the right team to drive our growth strategy.

• Lead through change—whether it’s a shift in strategy, process, or structure, you’ll be a steady guide helping individuals and teams identify change requirements and ensure they have the right tools, support to adapt with resilience and clarity.

• Support growth and development programs by contributing to the design and maintenance of clear, functional career frameworks, helping team members understand how they can grow and what success looks like in their roles.

• Offer trusted guidance in complex moments—from team dynamics and interpersonal challenges to difficult feedback conversations, you’ll be a calm, credible resource that people seek out for clarity and care.

• Champion culture and belonging across Product, Design, and Marketing by working with hiring partners and leaders to foster environments where diverse voices feel safe, seen, and supported.

• Contribute to broader People initiatives—collaborating across the People team to enhance experiences like onboarding, performance, development, and employee engagement in ways that reflect the company’s values.

• Bring a curious, hands-on approach to AI, using it in your daily work and building agents to take on recurring tasks to move faster and focus on the people side of the job.

WHAT EXPERIENCE WE NEED

• 5+ years of People (HR) experience, with at least 5 years as a People Partner or HR Business Partner (bonus points if it’s in the SaaS space!)

• You love solving people challenges with creative, tailored solutions instead of relying on rigid policies.

• You’re a highly skilled trust builder who can navigate relationships at all levels—from executives to brand-new hires—with confidence, humility, and authenticity.

• You understand the business—not just HR best practices. You’re hungry to build context, dive deep into how each business group works, and align People strategies with business goals.

• You like a bit of ambiguity and can find solutions amongst the ‘grey’

• You’re a strong communicator and facilitator, skilled at adapting your message to different audiences and leading challenging conversations with a balance of empathy and directness.

• You have a keen eye for patterns and trends and can take what you learn on the ground to drive larger, team-wide impact.

• You’re comfortable working in fast-moving, evolving environments where change is the norm

• You are not afraid to ask for help or leverage resources available to you in order to better serve your customers.

If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

MORE ABOUT the company

The company is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at the company plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

The company is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on the company which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.

Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at the company.

COMPENSATION & BENEFITS

At the company, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $112,000 to $175,000. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

Most new hires join at the accomplished stage, which for this role represents an annual salary of $133,000. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep the company-specific knowledge.

We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this [link for members] short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package, You can learn more about it here [link for members]

The company takes job scams and candidate fraud seriously. The company will only contact you from an [link for members] [link for members] email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at [link for members] before sharing any personal information.