Senior Onboarding Customer Success Manager

About the company

At the company, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.  We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At the company, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role Purpose Statement

As an Onboarding Senior Customer Success Manager, you will help lead our customers into their the company journey, ensuring the successful deployment and realization of value for our customers. You will join the customer journey before the sale to ensure a seamless transition from the pre-sales experience to post deployment support, upon which you will then transition the customer off to our Customer Success Manager.

Main Responsibilities

• Manage the deployment strategy for a variety of customers

• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule

• Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items

• Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for  our customers’ needs , their business, and ensure that we are exceeding expectations in successful delivery of objectives

• Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering

• Challenge, recommend and redirect teams as well as manage client expectations during the engagement

• Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution

Required Skills & Qualifications

• Deep expertise in leading the delivery of enterprise level Customer deployment projects

• Management of technical projects consisting of both customer and vendor members and stakeholders

• Understanding of the value proposition of the company

• Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts

• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology

• Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects

• Ability to lead individuals, teams or multiple groups

• Outstanding written and verbal communication skills with team members and audiences of all levels

• Planning and overseeing preparation and dissemination of project communications

• ‘Player Coach’ mindset - managing the customer and doing what is required to achieve success

• Excellent people management skills, including the ability to influence, negotiate and achieve results

• Proven expertise in managing conflicting priorities and escalations under pressure

• Willingness to travel to client locations to deliver professional services when needed (less than 25% travel

Salary Range: $87,000 - $116,000 + variable pay

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at the company

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make the company special

• A company culture that empowers you to do your best work.

• Employee Resource Groups that create a sense of belonging for everyone.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives

Our Benefits

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

• Commuter Offset (Specific locations)

The company is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.