Senior Manager, US Indirect Tax Controversy

About the Team

The Tax Controversy team serves the company by producing excellent controversy outcomes, providing timely and accurate information on material risks to the business, and improving the tax team with actionable feedback from audits. As the company's business has grown across the United States and the world, so have its tax audits and appeals.

You will report to the leader of the US Indirect Tax Controversy function and work alongside a Manager who manages audits and an Associate Manager who owns the team's data and analytics. You will engage with partners across Tax Compliance, Accounting, Tax Tech, and Planning. You will be able to work remotely, based within the US, with limited travel for team events, offsites, and select audit meetings.

About the Role

This role is responsible for the execution of the company's portfolio of US indirect tax audits — sales and use tax, gross receipts taxes, property taxes, and business license taxes. You will own how that work gets done: the audit management process, the reporting that tells the tax department where we stand, and the cross-functional channels that supply the facts, data, and documents our audits depend on.

This role requires judgement. Our audits can turn on unsettled questions. You will direct the methods, the positions, and the evaluation criteria for defending these matters, on facts that are frequently incomplete and in jurisdictions that frequently disagree. You will act independently on new and unusual matters, direct the work of others on the team without carrying people-management responsibility, and carry a select portfolio of audits yourself.

You're excited about this opportunity because you will…

• Own execution across the full US indirect tax audit portfolio. Direct how each sales and use tax, gross receipts tax, property tax, and business license audit is staffed — and personally manage a select set of audits so you stay close to the work.

• Make the portfolio legible. Design and sustain the trackers, cadences, and metrics that turn dozens of concurrent audits into a clear picture of exposure by issue, aging, status, and outcomes — putting AI and analytics tooling to work alongside the team’s analytics Associate Manager and the Tax Tech team.

• Build the network that audits run on. Build strong, cross-functional channels across Tax Compliance, Tax Tech, Accounting, Planning, and Operations to quickly secure the data and facts essential to audit defense.

• Resolve controversies. Set defense strategy, negotiate with state and local auditors, and bring matters to resolution — escalating with a clear recommendation when the exposure or the issue warrants it.

• Surface the issues that change decisions elsewhere. Identify high-impact audit issues early — those affecting current planning, carrying significant value, or drawing senior visibility — and get them to your manager with the analysis needed to act.

• Be a senior voice on the team. Mentor a Manager and an Associate Manager, review their work, set the standard for audit craft, and build your own command of the company's tax positions across tax types and jurisdictions.

We're excited about you because…

• You have 8+ years of professional experience in state and local tax audits, controversy, or compliance, gained in a Big 4 or consulting firm indirect tax practice, a state or local revenue agency, or an in-house corporate tax function with a meaningful indirect tax operation.

• You have managed audits end to end with state and local auditors, including information document requests, sampling methodologies, workpaper negotiation, and settlement discussions.

• You are a process owner by instinct. You have built the tracker, the cadence, or the reporting package that a function then ran on, and you can describe what it changed.

• You defend unsettled positions. You can describe a matter where the law was unclear, the facts were incomplete, and you decided how to proceed — and explain how you got comfortable.

• You thoroughly understand sales and use taxes, including marketplace facilitator laws. Experience with US gross receipts taxes (e.g., Washington B&O, San Francisco GRT), property taxes, or business license taxes is a strong plus.

• You are resourceful and persistent in getting what an audit needs. You go find the business owner, the system of record, and the answer.

• You are an enthusiastic user of modern AI tools (e.g., Claude) in a professional context.

• You have a strong moral compass and compassion for others.

• You have a Bachelor's or Master's degree. A CPA, CMI, MST, or equivalent credential is a plus.

We expect this position to be filled by 11/30/2026

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

The company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). The company also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$155,000 — $228,000 USD

About the company

At the company, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

The company is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at the company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, the company utilizes an automated recruitment tool called Metaview.

How it works:  Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and the company does not use Metaview or other AI-enabled tool  in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy [link for members] and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at [link for members] .