Senior Manager, PMO (P&C Insurance)

About Integrated Specialty the company

The company (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

We are seeking an experienced Insurance Program Manager to play a pivotal role in enhancing our various Insurance Program technology platform and operational workflows. The ideal candidate will lead strategic program development requirements, overseeing the configuration of rate/quote/bind/issuance systems, and fortifying support processes for individual policy transactions and supporting M&A integration. Additionally, this role will encompass responsibilities typical of a Program Manager within an insurance setting, meaning ownership of program or integration projects from start to finish, working across multiple business units at ISC. There will be a significant amount of project management work associated with this role in addition to driving insurance business requirements for systems and operations. This is an exciting opportunity for a dynamic individual who excels in both insurance operations and information systems management and is eager to drive impactful change within the insurance industry.

Position Responsibilities

• Take lead ownership of new insurance program concepts from start to finish from a requirement, project plan, and cross-functional integration perspective

• Provide project management for cross business-unit collaboration

• Collaborate with IT teams and business unit stakeholders to create detailed system and workflow requirements and propose efficient solutions in line with insurance industry standards.

• Design, document, implement, and maintain configurable information systems, ensuring data integrity, security, and compliance with regulatory standards where applicable.

• Manage and troubleshoot system-related issues, offering technical support to users, and overseeing system upgrades or modifications to optimize performance.

• Conduct regular audits and assessments of information systems to identify vulnerabilities and implement appropriate security measures.

• Collaborate with Program Managers and underwriters evolve and maintain the rate, quote, bind, and policy issuance systems for both existing and prospective programs.

• Facilitate a seamless transition of programs from acquired companies by collaborating with technical and underwriting teams to integrate them into the ISC platform.

• Provide Project management, tracking, and business updates around key projects

• Lead and manage on and offshore support resources, augmenting procedures for pre & post-bind activities, encompassing:

• Endorsements processing

• Policy/invoice validation

• Ensuring audit file completeness

• Collaboration with the accounting department on Premium Finance/Accounts Payable processes

• Bordereau delivery and automation

• Overseeing inspections

• Managing surplus lines filing (collaborating with vendors)

Minimum Qualifications

• Bachelors Degree

• Minimum of 8+ years of hands-on experience in commercial lines underwriting or operations

• 5+ years of project management experience

• Proficiency in configuring and updating insurance policy administration systems, preferably with MGA Systems experience but not required (minimum 5 years)

• Proficient in MS Office, particularly MS Excel

• Experience using tools such as Visio or Figma for workflow mapping

• Entrepreneurial mindset with the ability to independently drive projects and tasks

• Demonstrated experience in managing teams effectively

• Expertise in information systems design, implementation, security, and troubleshooting within the insurance industry

• Ability to handle multiplate tasks and provide project management capabilities

Preferred Qualifications

• PMP certification

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.

The starting annual pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range

$140,365 — $175,456 USD

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows

• Professional development opportunities

• Owner Referral Program

• Work from home reimbursement for remote/hybrid roles

• Canary emergency financial assistance program

• Comprehensive medical, dental, vision

• Life/AD&D Insurance

• Confidential, Employee Assistance Program

• Health Savings Account, includes company contribution

• Short-term disability

• Voluntary benefits - supplemental accident, critical illness, hospital insurance

• Employee discounts

• 401(k) Plan with company match contribution

• Addition Wealth Financial Wellness Program

• Various Time Off Programs

• 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [link for members] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**