Senior Manager of Commercial Systems (REMOTE)

WHO WE ARE

The company earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today the company helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Vice President, Sales is responsible for growing the company’s complex claims services through acquisition of new customers and retention and growth of existing customer base.

JOB RESPONSIBILITIES

• Serve as platform owner for Salesforce (system of record), HubSpot (marketing/demand gen), Gong (conversation intelligence), Clay (data enrichment/workflow automation), and Accord (mutual action plans/deal execution).

• Partner with Sales, Marketing, RevOps, and Client Success leadership to prioritize the systems roadmap and translate business requirements into technical specs and developer handoffs.

• Develop and maintain the integration design across these tools — object models, data flows, triggers, and automations — so information moves cleanly from first touch to closed-won to renewal.

• Analyze and translate GTM strategy into system design: new motions, territory or segmentation changes, and reporting needs all become clean, scalable configuration, not spaghetti workarounds.

• Lead the use of AI (Claude and similar tools) as a core part of how the team works — building AI-assisted workflows, automations, and internal tools that reduce manual admin work across the commercial org.

• Conduct data integrity and governance reviews across the stack: field standards, deduplication, permissioning, and audit-readiness.

• Coordinate dashboards and reporting that give leadership real-time visibility into pipeline health, forecast accuracy, and rep performance.

• Evaluate and pilot new RevTech and AI capabilities, building the business case and rollout plan for anything recommended.

• Identify and manage the systems side of the deal lifecycle — pipeline stages, forecasting categories, quoting/CPQ-adjacent workflows, and MAP/mutual-close-plan tooling via Accord.

REQUIREMENTS & QUALIFICATIONS

• Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent experience considered)

• 5+ years administering or managing Salesforce in a commercial/RevOps context (certifications a plus, not required)

• Hands-on experience with HubSpot, Gong, and ideally Clay and/or Accord (or clearly transferable tools in the same category)

• Real, demonstrated experience using AI tools (Claude, ChatGPT, or similar) to build workflows, automate tasks, or transform how a system or team operates — not just casual use

• Strong SQL/SOQL or equivalent query fluency, and comfort translating messy business asks into clean data models

• Experience writing technical specs and partnering with developers or implementation vendors to ship system changes

• Excellent cross-functional communication skills; healthcare, RCM, or complex B2B sales environment experience is a plus

• Timely and regular attendance.

• Equivalent combination of education and experience will be considered

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPECIAL CONSIDERATIONS & PREREQUISITES

• Minimal travel required (occasional on-site collaboration or team events).

• Ability to work independently with minimal supervision in a fast-paced, evolving environment.

• A product mindset — comfortable owning a roadmap, prioritizing competing requests, and iterating based on feedback; genuine curiosity about applying AI to eliminate manual, repetitive work

• Practices and adheres to the company’s Core Values, Vision and Mission.

The company is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

The company recruits, develops and retains the industry's top talent.  As the employer of choice in the complex claims industry, the company takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At the company, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then the company is the place for you.

Don’t just take our word for it!  Hear what our people are saying

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for the company because of the Core Values we believe in. The company stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations