Senior Manager, Global Benefits & Well-Being

Join us in bringing joy to customer experience.  The company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Reporting to the VP, Total Rewards, the Senior Manager, Global Benefits & Well-Being supports the implementation and operational oversight of global benefit programs that align with company values and priorities. This role focuses on global execution, coordination with regional HR teams, vendor management, and ensuring a high-quality employee experience. The Senior Manager will collaborate with internal and external stakeholders to drive operational effectiveness and ensure global program compliance and consistency.

Job Responsibilities

• Lead the implementation of global benefits and well-being programs in alignment with overall Total Rewards strategy and local market needs.

• Directly manage, coach, and develop the Global Benefits team; own day-to-day people management and performance while each team member retains end-to-end ownership of their individual program portfolio.

• Monitor and assess benefit programs and market trends, analyze data, and incorporate findings into annual benefits review by country. Stay informed on global benefits landscape and provide technical and market trend expertise.

• Coordinate with regional People/HR teams to align program administration, communication, and delivery of benefits across geographies.

• Lead the development and execution of communication materials that clearly explain programs to employees and candidates.

• Manage relationships with benefit brokers, vendors and consultants, ensuring service delivery standards are met and supporting vendor evaluation processes.

• Contribute to the annual benefits review process, including gathering market data, analyzing benchmarking reports, and providing recommendations to leadership.

• Collaborate with Legal, external partners and internal stakeholders to ensure program compliance with regional laws and regulations.

• Partner with Finance and external consultants to support budgeting, cost tracking, and financial modeling related to benefits programs.

• Maintain and improve documentation, governance frameworks, and internal processes to support benefits consistency and scalability.

Experience Required

• 7+ years of global benefits management experience in complex, matrixed organizations, with strong knowledge of local legislation, compliance, and cultural considerations.

• Proven expertise in program execution, vendor management, cost analysis, and budgeting.

• Deep understanding of how global organizations operate and support local benefits.

• Strong communication, collaboration, and presentation skills, including experience influencing senior leaders.

• Demonstrated business, financial, and HR acumen; skilled at using data to inform recommendations.

• Effective in project management, problem-solving, and navigating ambiguity in dynamic environments.

• Builds strong partnerships and drives accountability in agile, fast-paced settings.

• Highly organized with attention to detail, and able to scale processes in a high-growth environment.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.  For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, the company supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes

• Health, dental, and vision coverage, beginning on the first day of employment. The company covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

• Generous employee stock purchase plan.

• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$96,200 — $283,600 USD

The company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  The company is an equal opportunity employer.

The company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [link for members] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here:  [link for members] .

Note: the company will never request that an applicant send money as a prerequisite for commencing employment with the company.