Senior Machine Learning Engineer, Trust

The company was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Everyone at the company thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with the company helps build trust in us and our community.

You'll work side-by-side with talented product managers, data scientists, software engineers, fraud intelligence, and operations teams. Together, you'll design and build ML solutions that have direct, meaningful impact on user trust, business success, and the global the company community.

The Difference You Will Make

As a Senior Machine Learning Engineer on the Trust team, you will actively contribute code and ideas that shape the ML systems protecting millions of the company users. You'll own and deliver ML projects end-to-end — from designing and training models to productionizing and operating them at scale, while collaborating closely with cross-functional partners.

You'll tackle real-world challenges such as account takeover, fake accounts, payment fraud, and bot detection. Your work will help reduce risks posed by bad actors while ensuring the platform remains seamless and welcoming for everyone else. As you develop your skills, you'll see the tangible impact of your models, helping real users stay safe and confident as they travel, host, and connect on the company.

A Typical Day

• Collaborate with product managers, data scientists, software engineers, and operations teams to identify opportunities, scope ML solutions, and refine requirements for new or improved Trust models.

• Design, build, and productionize end-to-end Machine Learning pipelines, including feature engineering, model training, evaluation, and deployment — for both batch and real-time use cases.

• Investigate emerging fraud patterns and threat signals with your teammates, and develop ML-based detections and tools that enable faster, more accurate responses.

• Write, review, and ship clean, testable code — whether training a new model, improving an existing pipeline, or optimizing a feature for scalability and reliability.

• Work with large-scale structured and unstructured data to continuously improve ML models for the company product, business, and operational use cases.

• Participate in code reviews, design discussions, and cross-team collaborations to contribute to a high-quality ML engineering culture.

• Work closely with trust defense and platform teams to adapt models and systems to an evolving landscape of fraud attacks.

• Build and optimize top-of-funnel fraud detection models to improve early detection and strengthen system-wide fraud defenses.

• Explore, prototype, and productionize innovative ML models and techniques to detect and counter emerging fraud vectors.

• Explore and leverage LLMs and GenAI technologies to advance fraud and abuse detection, investigation, and response capabilities.

Your Expertise

• 5+ years of industry experience in applied Machine Learning, with a track record of building and productionizing models at scale.

• Strong programming skills in Python (required) and familiarity with Scala, Java, or equivalent.

• Solid understanding of Machine Learning best practices — e.g., training/serving skew minimization, A/B testing, feature engineering, model selection — and algorithms such as gradient boosted trees, neural networks, transformers, and deep learning.

• Experience with ML frameworks and tooling such as TensorFlow, PyTorch, or equivalent.

• Experience with data engineering and building end-to-end ML pipelines, including both batch and real-time systems.

• Exposure to architectural patterns of large, high-scale software applications (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).

• Experience with test-driven development, incremental delivery, and deployment practices.

• Exposure to the Trust and Risk domain (e.g., fraud detection, anomaly detection, identity, account integrity) is a plus.

• A Bachelor's, Master's, or PhD in CS/ML or a related field.

• Experience designing and implementing ML evaluation frameworks, including ground truth, offline and online metrics, and model calibration.

• Experience with or strong interest in LLMs and GenAI technologies is a plus.

Your Location

This position is US - Remote Eligible. The role may include occasional work at an the company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where the company, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another the company entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

The company is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [link for members] Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$200,000 — $227,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as the company recruiters to get money or personal information from candidates. A few things that will always be true for the company’s hiring process: our open roles are posted on the company’s Career’s Page at careers.the company.com, and our recruiters correspond only from @ the company.com or @ ext.the company.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with the company.