Senior Instructional Designer

Who we are

The company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at the company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role

The company’s Customer Education is looking for a creative Senior Instructional Designer. You’ll be part of an energetic team that will play a key role in the company’s growth and our customers’ long-term success. Opportunities and challenges include developing learning strategies to support our key customer personas and industries, innovating in AI-driven instructional development, contributing new ways for us to scale our process and our reach, and being a thought leader across the company. Learn more below!

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if

• You want to impact the industries that run our world: The training you build helps customers use the company to keep drivers safe, get goods delivered on time, and keep critical operations running. When your content works, customers adopt faster, see value sooner, and keep their people safer on the road and on the job.

• You thrive on turning complexity into clarity: Our product is expanding quickly, and our customers range from fleet managers to frontline drivers to executives. You’ll take technical, fast-changing features and turn them into learning experiences that are clear, engaging, and effective for each audience.

• You’re a natural collaborator: You’ll partner with Customer Success, Product, Sales, and Implementation teams to understand what customers struggle with and build content that closes the gap. You’ll also work closely with a program manager who prioritizes the team’s quarterly roadmap, and you’re comfortable juggling multiple projects at once.

• You’re excited about how learning is built now: You like to experiment with new tools, AI-assisted authoring, and faster development models, and you’re energized by iterating quickly rather than perfecting slowly. You’ll help shape how our team scales content across on-demand courses, video, in-app learning, live sessions, and certifications.

• You are the architect of your own career: Our Customer Education team is still shaping its future, so you’ll have real autonomy and ownership. You’ll own the learning journey for a product area, starting with Safety, and can grow as the team and product portfolio grow.

In this role, you will

• Work with stakeholders across the company to define training requirements, learning goals and user needs for both customers and partners

• Craft and build learning & credentialing experiences in different formats (online learning, audio, video, in-app, etc.), working within the constraints of different templates and business requirements

• Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively

• Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling

• Solicit reviews from partners and SMEs, and review others’ content and assessments for effectiveness

• Own an assigned the company product area, by monitoring updates, maintaining its curriculum, and partnering with leadership on incoming requests

• Build product expertise through self-directed research, available AI tools, and targeted collaboration with SMEs to validate content

• Design and write engaging and effective assessments

• Champion, role model, and embed the company’s values and operating principles as we scale globally and across new offices

Minimum requirements for the role

• 3-5+ years learning design or instructional design experience in a software/Saas setting

• Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging

• Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)

• Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives

• Collaboration skills and teamwork

• Attention to design aesthetics and visual detail.

• Knowledge of legacy and emerging content development tools such as: Parta.io , Articulate, Camtasia, Zoom, Clueso etc.

An ideal candidate also has

• Comfort working within an AI-driven content development process, including AI-assisted authoring, review, and iteration

• Experience developing in-app training or contextual product education

The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$76,457.50 — $115,650 USD

Total Rewards

At the company, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At the company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at the company

At the company, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that the company is a place where people from all backgrounds can make an impact.

Accommodations

The company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [link for members] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

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Fraudulent Employment Offers

The company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in [link for members], [link for members] or [link for members]. For more information regarding fraudulent employment offers, please visit our  blog post here .