Senior Information Security & Compliance Analyst

About the company

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world's biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, the company addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

The team at the company is looking for a Senior Information Security & Compliance Analyst to help strengthen and evolve our information security, risk, and compliance programs as we continue to grow.

In this role, you'll be a key contributor to building scalable, effective security and compliance practices that support our technology, customers, and business. You'll work closely with IT Operations, Architecture, Engineering, and cross-functional teams to translate complex security requirements into practical solutions, strengthen our audit readiness, and support our expansion into highly regulated environments.

We're looking for someone who brings strong security judgment, a hands-on approach, and the ability to take ownership, navigate complexity, and turn compliance requirements into sustainable business practices.

This is a remote position based in the United States.

As Senior Information Security & Compliance Analyst, you will…

Security & Compliance Operations

• Support and continuously improve our information security, risk, and compliance programs, including SOC 2, PCI DSS, and other applicable frameworks.

• Translate regulatory, security, and customer requirements into practical controls, processes, and remediation plans.

• Maintain security policies, standards, risk assessments, and supporting compliance documentation.

Audit, Risk & Assurance

• Coordinate security audits, assessments, evidence collection, and remediation activities.

• Partner with internal teams and external assessors to support audit readiness and ongoing compliance.

• Identify and monitor security risks, track corrective actions, and communicate findings and recommendations.

• Support customer security reviews, due diligence, and third-party risk management activities.

Automation & Continuous Improvement

• Leverage compliance automation tools to streamline evidence collection, control monitoring, and reporting.

• Identify opportunities to strengthen security processes, improve efficiency, and reduce manual compliance efforts.

• Collaborate with technical teams to implement effective security controls and continuously validate their performance.

As Senior Information Security & Compliance Analyst, you have…

• 5+ years of progressive experience in information security, governance, risk, compliance, or security assurance.

• Demonstrated experience supporting or owning complex security and compliance programs such as SOC 2, PCI DSS, ISO 27001, or NIST-based frameworks.

• Strong understanding of security controls, risk management, audit processes, vulnerability management, and remediation.

• Experience coordinating audits, managing compliance evidence, and working with technical and non-technical stakeholders.

• Familiarity with AWS, cloud security concepts, and modern SaaS environments.

• Experience with Vanta or similar compliance automation platforms.

• Strong organizational, analytical, and communication skills, with the ability to manage competing priorities and drive initiatives forward.

• Experience with FedRAMP or other U.S. federal security requirements is a strong asset.

• Relevant certifications such as CISSP, CISM, CISA, CCSP, or CGRC are an asset.

Life at the company

The company gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at the company means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It's about sharing your talent and imagination to develop innovative tech that's revolutionizing the way top brands interact with the world.

We've got a shared mission and the company future. Join us today!

The company provides Equal Employment Opportunities in accordance with applicable laws. The company is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

The company is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.