Senior Implementation Project Manager (New York, San Francisco, Chicago)

About the company

Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. The company is building AI that can perform that work.

We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. The company begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time.

Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions. The opportunity is far broader than any single workflow: to build the AI operating system for decision-making across insurance. For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, the company is just getting started.

The company is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Meta, Palantir, Block, Affirm, Google, Amazon, McKinsey, Mastercard, and Uber.

Our Values (This is important)

Our culture is shaped by everyday decisions. Our values help us make them thoughtfully and consistently, especially when tradeoffs are difficult. We learn from mistakes so our good decisions outweigh our bad ones and their benefits compound over time.

• Excellence - We take pride in our craft and expect excellent outcomes in everything we do. We set high standards, verify our work, and own the result. We make deliberate tradeoffs, including rethinking an approach, redoing work, or investing more time.

• Pursuit of the Truth -   We seek the truth, even when it is uncomfortable. We question assumptions, give candid feedback, and change our minds when evidence warrants it. We work with customers to understand their challenges and what solving them requires.

• Ensuring Customer Success - We take responsibility for delivering results that matter to our customers. We measure success through improvements in their growth, profitability, and efficiency. We challenge our approach and customers’ requests when necessary, remaining accountable for the outcome.

• First Principles Thinking - We reason from a problem’s underlying facts, objectives, and constraints. We distinguish what is necessary from what is familiar and question assumptions that limit possible solutions. We test our reasoning against reality and address root causes with approaches that scale without unnecessary complexity.

In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena | 2026 - Tbilisi).

The company’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere.

About the role

Salary range: $140K - $170K USD*

The company is looking for an experienced Enterprise SaaS/AI Implementation Project Manager to help build the Global Project Management practice at the company. The Implementation Project Manager (IPM) will be responsible for the implementation of the company’s Strategic clients, supporting a Cross-Functional team of both internal & external stakeholders to deliver the company’s AI platform on time/budget, and help build our team’s Project Processes as we continue to expand. The IPM has business and solutions foresight and is an authority at translating and documenting broad goals and objectives into detailed project plans and processes to drive execution. This is a strategic and highly visible role, with the IPM partnering with both external and internal teams, including Sales, Sales Engineering, Client Success, Product, Engineering, and C-suites.

What you'll do

• Lead project teams and run the project lifecycle (sales support/scoping, sales to services transition, initiating, planning, implementing, monitoring/controlling, closing)

• Drive the use of project management principles, methodologies, tools, and internal policies and procedures

• Establish and maintain relationships with internal/external executive sponsors, key customers, and project team members

• Translate client requirements, objectives, and goals into a project plan

• Definition & Management of Scope, Schedule, Budget, and Resources of sophisticated projects

• Maintain project plan and other project documents

• Partner closely with Client Success resources to drive the execution of project plan

• Identify and propose changes; change orders, and budget updates & determine impact and drive mitigation plans

• Document lessons learned and recommend process improvements

About you

• Minimum of 5 years of relevant experience, including 3 years of project management experience

• Professional experience in enterprise-class SaaS/AI software implementations

• Experience with waterfall & agile required

• Proven leadership ability (management not required)

• Outstanding communication, organizational, and time-management skills

• Prior external client-facing experience required

• Understanding of project commercials including SOWs, budgeting, and resourcing

• Professional experience in Insurance, Financial Services, Technology Implementations, or Consulting preferred

• Independent, adaptable and can thrive in a fast-paced environment

• Some travel required

What you’ll get

• Competitive salary (based on experience level).

• Significant equity options package.

• 401(k) plan with employer match (regardless of employee contribution)

• Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others

• Work with an ambitious, smart, global, and fun team to transform a $1T global industry.

• 20 days of PTO a year

• Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)

• Healthy living/gym stipend. Mobile phone bill stipend.

• Continuing education credits.

• The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.